ASSOCIATE CONSULTANT

Skill (Primary)

Data Center-Windows-Windows Operating System

Location

Bangalore

Job Description (Posting).

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-MS Windows 2000 Admin

Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents, while adhering to Service Level Agreements (SLAs) and maintaining quality standards. This position is integral to enhancing customer satisfaction through effective communication and operational excellence within the MS Windows 2000 Administration domain.

(1.) Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues In Ms Windows 2000 Administration, Aligning With Sla Requirements To Enhance Operational Efficiency.

2. Mentor Team Members And Administrators By Conducting Training Sessions, Preparing Standard Operating Procedures (Sops), And Maintaining Accurate Documentation Within Ms Windows 2000 Environments, Fostering A Culture Of Knowledge Sharing.

3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Contributing To Capacity Planning Efforts Through Detailed Analysis Of Operational Needs In Ms Windows 2000 Administration.

4. Actively Participate In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Experiences Through Effective Communication And Problem Resolution Strategies.

5. Validate And Present Analyses Such As Root Cause And Trend Analyses To Key Business Stakeholders, Leveraging Insights To Improve Operational Performance In Ms Windows 2000 Administration Tasks.

Skill Requirements
1. In-Depth Knowledge Of Ms Windows 2000 Administration

2. Strong Analytical Skills For Incident Resolution And Reporting

3. Excellent Communication And Stakeholder Management Abilities

4. Proficient In Preparing Documentation And Sops

5. Capacity Planning And Change Management Experience

Certification
1. Optional But Valuable Certifications Include Microsoft Certified: Windows Server Fundamentals Or Relevant Itil Certifications.