ASSOCIATE CONSULTANT

Experience

5-7 Years

Skill (Primary)

Cloud Services-Platform Engineering-Active Directory

Qualification

B-Tech

Location

Noida

Job Description (Posting).

PLATFORM ENGINEERING / ITSM PLATFORM / SNOW DEVELOPER (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.