Retail Network Development Specialist

Love. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Summary

Supports Subaru’s Retailer Development team by managing Retailer Package Tracking (RPT) processes, ensuring accuracy, compliance, and efficiency in retailer documentation and communications. Serves as the key liaison between SOA headquarters, field teams, and IT, providing guidance, training, and system support to drive smooth package progression, legal compliance, and consistent retailer development operations.

Major Responsibilities

• Maintains responsibility for the review of the day-to-day retailer required documentation process as it pertains to any component that resides within the Retailer Package Tracking (RPT) system, as well as the Subaru Independent Distributor package processing for any packages that reside outside of the RPT system. Utilizes knowledge of franchise law, retailer development, and Subaru business operations to independently ensure accuracy, compliance, and completeness of the documentation and to determine what required actions are needed to progress the package to the next stage. Thoroughly analyzes the specifics of each package to effectively provide direction to stakeholders.
• Clearly and professionally communicates directives of the National Retailer Development department to ensure that the Subaru of America (SOA) field is educated on and following procedures that are essential to ensure effective and legally compliant Agreements and supporting documentation. Serves as the primary, day-to-day contact to SOA field and facilitates two-way dialogue to ensure synergy.
• Develops training and reference material (including curriculum, guides, presentations, and process flows) for SOA field teams’ development and education and in support of a consistent procedural process for SOA Retailer Development directives.
• Sustains RPT exhibit documentation and departmental ownership records. Keeps large amounts of records and complex information current and accurate using knowledge of exhibits and particulars of each package. Collaborates with stakeholders as updates occur.
• Serves as a liaison with SOA Information Technology (IT) regarding RPT system. Through hands-on program analysis, recommends systems enhancements and solutions and collaborates with IT for the design and implementation process. Maintains responsibility for system troubleshooting, user testing before production updates, and project documentation.

Additional Responsibilities

• Stays integrally involved in the development, training, and rollout of the RPT software replacement solution project.
• Conducts regular and consistent training to SOA Retailer Development field on elements of the RPT system processes as well as other SOA Retailer Development programs.
• Supports and participates in intradepartmental job function cross-training.
• Delivers general departmental project support outside of one’s general job description as requested in support of continued individual learning and overall SOA Retailer Development efficiencies.

Required Skills & Personal Qualifications

• Highly proficient with Excel and Word, with knowledge of Access, including data exchange among the three.
• Proficiency in the ability to read maps and determine correct geographic locations.
• State franchise law familiarity acquired through Franchise Law Info System (FLIS).
• Proficient knowledge of franchise operations (automotive preferred).
• Excellent analytical and problem-solving skills.
• Excellent interpersonal and negotiation skills.
• Excellent verbal and written communication skills.
• Ability to interact effectively with all levels of headquarters, field, and distributor management.
• Self-starter with ability to demonstrate confidence, strong initiative, and an attention to detail.
• Excellent organization and time management skills. Ability to be highly successful at handling multiple priorities and be detail-oriented.
• Ability to review, interpret, and understand legal documentation.

EDUCATION/EXPERIENCE REQUIREMENTS: 4-Year College Degree (BA, BS) and 4-6 years' experience

Work Environment

• Required Travel: 5%
• Physical Requirement: Able to lift up to 20+ lbs.

COMPENSATION: The recruiting base salary range for this full-time position is $70000 - $90000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal Job Grade: P2) In addition to competitive salary, Subaru offers an amazing benefits package that includes:

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick days.
• Tuition Reimbursement Program
• Vehicle Discount Programs

Visit our Careers landing page for additional information about our compensation and benefit programs.