BPO - Healthcare Insurance Representative (Onsite Setup)

At Unity Communications, we believe patient care continues beyond the clinic it extends to every billing conversation. That's why we're looking for Healthcare Representatives who can deliver empathy, professionalism, and clarity when assisting patients with their medical accounts.

In this role, you'll keep sensitive documents in line, navigate phone calls, and collaborate seamlessly with coworkers. The catch? You have to keep everything confidential. But that shouldn't be a problem for the trusted bestie that you are.

Want to start getting paid to do what you're naturally good at? Let's make it official. Apply now!

How You Spend Your Eight Hours

• Handle a high volume of inbound and outbound patient calls, maintaining an average hold time, call handle time, and after-call work time within set standards.
• Communicate with patients in a clear, timely, and positive manner while verifying and updating demographics on every call.
• Maintain accurate documentation, account notes, databases, and confidentiality (HIPAA, PHI, HITEC) at all times.
• Manage assigned work queues, bankruptcy, workforce, estate, skip tracing, dismissal accounts, and legal/administrative correspondence.
• Assist with preparing legal suits, court forms, Medicaid applications, and other documents, including scanning, filing, and e-filing as needed.
• Provide technical assistance with agency issues, services, and programs.
• Collaborate with departmental associates, supervisors, and hospital staff to support seamless processes and client success.
• Respond to patient inquiries, escalating complaints to management when necessary.
• Participate in training new staff and support departmental process improvements.
• Review, update, and maintain policies and procedures as required.
• Meet and maintain performance metrics such as quality scores, pause time, update percentages, and call reviews.
• Uphold the organizations mission, vision, core values, and compliance with all local, state, and federal regulations.
• Perform additional duties as assigned by management.

What You Must Possess

• High school diploma or equivalent (college coursework or related training preferred).
• Computer proficiency, including Microsoft Office, Windows-based systems, EMRs, and the ability to quickly learn multiple platforms.
• Strong verbal and written communication skills with professional telephone etiquette.
• Excellent interpersonal skills, organizational skills, attention to detail, and time management.
• Ability to multitask effectively (phone, database, documentation) with accuracy and efficiency.
• Critical thinking, problem-solving, and decision-making skills.
• Flexibility, adaptability, and ability to thrive in a fast-paced, changing environment.
• Professional attitude and composure in urgent or confrontational situations.
• Ability to work independently and collaboratively as part of a team.
• Familiarity with HIPAA, FDCPA, and Red Flag regulations (knowledge of Medicaid, Federal Marketplace, or Epic software is a plus).
• At least 2 months to 1 year of experience in patient advocacy, customer service, collections, or related fields preferred.

What You Shall Receive

• HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense.VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• On-site work setup

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.