Scheduling Coordinator- TriHealth Cancer and Blood Institute

This location is Western Ridge for TCBI. Medical Oncology and Radiation Oncology. Some travel to other TCBI locations might be needed. 

Job Overview:

This position is responsible for providing clerical support functions including, scheduling, reception of patients, ordering exams, answering the telephone, filing and maintaining medical records. This position demonstrates a working knowledge of the Epic scheduling system. Assists technologists and nurses when needed. Coordinates daily activities for timely completion of tasks and maintains office supply inventory.

• Job Requirements:
• High School Diploma or GED Degree (Required)
• Up to 1 year experience exposure to professional environment (Required)
• Knowledge of Microsoft Office suite
• Job Responsibilities:
• Encourage/Support Continuous Learning/Improvement: Alerting of issues; Recommending changes 
• Follows regulatory compliance/departmental process LMRP 
• Productivity: number procedures scheduled, percent of time on phone and available. 
• Quality - Accuracy of scheduling Facility/procedure Demographic information 
• Team work and flexibility. Is flexible to meet department needs. Picks up extra time, works over when needed. Mentors new employees. 
• Telephonic Customer Skills - Follows scripting -Quality and Service- Problem solve customer needs Anticipates customer needs Complies with phone monitoring skill sheet.
• Working Conditions:
• Climbing - Rarely 
• Concentrating - Consistently 
• Continuous Learning - Consistently 
• Hearing: Conversation - Consistently 
• Hearing: Other Sounds - Frequently 
• Interpersonal Communication - Consistently 
• Kneeling - Occasionally 
• Lifting Lifting 50+ Lbs. - Rarely 
• Lifting Pulling - Rarely 
• Pushing - Occasionally 
• Reaching - Rarely 
• Reading - Consistently 
• Sitting - Consistently 
• Standing - Rarely 
• Stooping - Occasionally 
• Talking - Consistently 
• Thinking/Reasoning - Consistently 
• Use of Hands - Consistently 
• Color Vision - Occasionally 
• Visual Acuity: Far - Frequently 
• Visual Acuity: Near - Consistently 
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

• Serve: ALWAYS... 
• • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" 
• • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist 
• • Refrain from using cell phones for personal reasons in public spaces or patient care areas
• Excel: ALWAYS... 
• • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met 
• • Offer patients and guests priority when waiting (lines, elevators) 
• • Work on improving quality, safety, and service
• Respect: ALWAYS... 
• • Respect cultural and spiritual differences and honor individual preferences. 
• • Respect everyone's opinion and contribution, regardless of title/role. 
• • Speak positively about my team members and other departments in front of patients and guests.
• Value: ALWAYS... 
• • Value the time of others by striving to be on time, prepared and actively participating. 
• • Pick up trash, ensuring the physical environment is clean and safe. 
• • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS... 
• • Acknowledge wins and frequently thank team members and others for contributions. 
• • Show courtesy and compassion with customers, team members and the community