Vice President of Food & Beverage (Caesars New Orleans)

Caesars New Orleans unveiled the opulent and indulgent luxury of a $435 million dollar expansion to transform our award-winning property in Fall of 2024.

The property expansion plan added a new, 340-room hotel tower along with other expanded amenities at the site, including--

• A full exterior and interior redevelopment & redesign
• A new 340-room hotel tower featuring two stories of Nobu Hotel with stunning views.
• Exciting new culinary and hospitality experiences, including the renowned Nobu Restaurant
• Improved, expanded, and elevated gaming areas featuring more than 1,300 slot machines, 120 table games, a 20-table Poker Room, three outdoor gaming courtyards and a 5,700-square-foot state-of-the-art Caesars Sportsbook.

Join the #1 Team at a Top Place to Work and be part of the most exciting era in North American gaming.

JOB SUMMARY: The Vice President of Food & Beverage leads all aspects of Restaurant Operations, Casino Beverage, Convention Services, and Culinary at Caesars New Orleans. This role drives service excellence, team engagement, and profitability while upholding Caesars’ core values. Through strategic leadership and cross-functional collaboration, the VP ensures a safe, clean, and guest-focused environment, regulatory compliance, and alignment with the property's long- and short-term goals.

Essential Job Functions:

• Oversees all Food & Beverage operations including restaurants, casino beverage service, convention services, and culinary departments, ensuring alignment with brand standards and guest expectations.
• Develops and executes strategic plans, budgets, and performance goals to drive profitability, operational efficiency, and guest satisfaction.
• Ensures compliance with all local, state, and federal regulations related to food, beverage, and tobacco service.
• Champions a culture of service excellence, employee engagement, and continuous improvement.
• Leads cross-functional collaboration to ensure seamless service delivery and operational excellence across all venues.
• Serves as a key member of the property’s executive team, contributing to strategic planning and region-wide initiatives.
• Promotes teamwork, open communication, and a positive work culture across all Food & Beverage departments.
• Ensures consistent execution of Caesars’ service culture and Code of Commitment values.
• Identifies growth and process improvement opportunities and communicates actionable strategies.
• Translates revenue management strategies into clear direction for outlet management teams.
• Conducts detailed research and analysis; measures, tracks, and reports performance results.
• Analyzes financial reports, forecasts, and operating results to provide actionable insights to senior leadership.
• Monitors departmental labor and overtime, identifying and addressing underperformance.
• Analyzes sales and revenue data; presents findings and recommendations.
• Performs cost analysis on menu items and evaluates competitor pricing to inform strategy.
• Implements dynamic pricing strategies based on demand forecasts, market trends, and historical data.
• Uses Avero Menu Engineering tools to assess profitability and popularity of menu items, influencing placement and pricing.
• Forecasts customer traffic and seating needs using OpenTable data and historical trends.
• Manages OpenTable restaurant pages to ensure accurate marketing of menus and promotions.
• Oversees online reservations through Lounge Reserve to drive advance bookings for pool and lounge operations.
• Collaborates with Sourcing to ensure optimal product selection and pricing.
• Utilizes Avero Single Server/Bartender Mentoring and Suggestive Selling tools to train and develop the sales team.
• Designs structured sales incentive programs focused on high-margin items and category growth.
• Assists in setting monthly and annual financial goals and monitors progress.
• Supports expense reduction initiatives and collaborates with operators to implement cost-saving measures.
• Creates daily performance reports to track revenue, labor, supplies, and cost-of-goods targets.
• Establishes and maintains inventory control systems, cost management procedures, and revenue capture protocols.
• Sets performance expectations and provides coaching, development planning, and succession strategies for direct reports.
• Actively engages in talent acquisition, training, performance management, and career development initiatives.
• Maintains a safe, clean, and welcoming environment for guests and team members.
• Responds to guest feedback and service metrics to continuously enhance the overall experience.
• Leads innovation in menu design, service concepts, and product offerings to elevate the brand and drive revenue.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, Hotel/Restaurant Management, or a related field (preferred).
• Minimum of 10 years of progressive experience in food and beverage operations within hotel, casino, or high-volume restaurant environments.
• At least 8 years in a senior leadership or executive role overseeing multi-unit or large-scale F&B operations, including high-volume banquet services.
• Proven success in managing luxury dining experiences and banquet operations.
• Strong knowledge of food and beverage preparation, presentation, and analytics.
• Expertise in strategic planning, budgeting, forecasting, and capital expenditure management.
• Demonstrated ability to lead cross-functional teams and drive operational excellence.
• Proven ability to establish staffing guidelines that optimize efficiency and control labor costs.
• Exceptional organizational skills with strong attention to detail and the ability to meet tight deadlines.
• Ability to thrive in a fast-paced, high-volume, and dynamic environment.
• Strong leadership and people management skills with a focus on team development and performance.
• Expertise in food and beverage analytics, menu engineering, and revenue optimization.
• Excellent interpersonal and communication skills to interact effectively with guests, team members, and senior leadership.
• Professional appearance and demeanor.
• Flexibility to work varied shifts, including weekends and holidays.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook) and Avero analytics tools.
• Fluent in English, both written and verbal.

Physical, Mental & Environmental Demands:

• Must be able to work independently and manage multiple priorities under time constraints.
• Ability to handle high business volume and sensitive/confidential situations professionally.
• Must be able to read, write, speak, and understand English fluently.
• Must be able to respond to visual and auditory cues.
• Must be able to sit, stand, bend, crouch, kneel, and twist for extended periods.
• Must be able to maneuver throughout the property, including restaurants, lounges, and back-of-house areas.
• Manual dexterity required to operate office equipment including computers, phones, copiers, and fax machines.
• Must be able to tolerate exposure to areas containing second-hand smoke.
• Must maintain composure and efficiency when transitioning between tasks in a fast-paced environment.

GAMING PERMIT: NON-KEY

Caesars reserves the right to make changes to this job description whenever necessary.
 

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.