Vice President of Hotel Operations (Caesars New Orleans)

Caesars New Orleans unveiled the opulent and indulgent luxury of a $435 million dollar expansion to transform our award-winning property in Fall of 2024.

The property expansion plan added a new, 340-room hotel tower along with other expanded amenities at the site, including--

• A full exterior and interior redevelopment & redesign
• A new 340-room hotel tower featuring two stories of Nobu Hotel with stunning views.
• Exciting new culinary and hospitality experiences, including the renowned Nobu Restaurant
• Improved, expanded, and elevated gaming areas featuring more than 1,300 slot machines, 120 table games, a 20-table Poker Room, three outdoor gaming courtyards and a 5,700-square-foot state-of-the-art Caesars Sportsbook.

Join the #1 Team at a Top Place to Work and be part of the most exciting era in North American gaming.

JOB SUMMARY: The Vice President of Hotel Operations is a strategic leader responsible for overseeing the Hotel, Transportation/Parking, Environmental Services, and Wardrobe departments. This role ensures operational excellence, exceptional guest service, and alignment with Caesars New Orleans’ brand standards. By driving performance, optimizing resources, and fostering a culture of service, the Vice President plays a key role in achieving financial objectives and delivering a world-class hospitality experience. The position also requires the ability to influence positive outcomes in both team member engagement and guest satisfaction within a complex, multi-tower operating environment.

Essential Job Functions:

• Directs the daily and long-term responsibility for operations and hotel service provided to rooms, VIP, and high net-worth guests with a “hands-on” approach. 
• Leads with a passion for excellence and able to drive innovation around luxury product and services with a critical eye for detail.
• Builds, drives, and executes the development and delivery of world-class, best-in-class service programs. 
• Leads from experience with proven results in capital project management and driving profits with ability to "dive deep" yet manage the “big picture.”
• Generates meaningful synergy through streamlining operations, people, creating subject matter experts and initiatives for service, capital, product offerings/developments, brand marketing, and service standards.
• Manages with exceptional personal presence with employees and guests; highly engaged in day-to-day operations.  
• Supports facilities/housekeeping to ensure that product standards are met in all areas of the hotel as pertains to physical appearance, maintenance, and cleanliness.  
• Develops comprehensive financial, operational, and capital expenditure plans aligned with the strategic vision of the property.
• Anticipates shifts in business conditions and proactively adjusts plans to maintain operational agility.
• Presents strategic updates and performance reports, offering clear explanations and actionable solutions for variances.
• Leads hotel management and staff, fostering a culture of excellence, accountability, and continuous improvement.
• Ensures consistent delivery of exceptional guest service across all departments.
• Establishes departmental goals and performance benchmarks, monitors progress, and drives results through effective leadership.
• Leverages data-driven insights to enhance operational efficiency, guest satisfaction, and team productivity.
• Analyzes cost and revenue reports to identify trends and recommend strategic actions.
• Evaluates hotel operations to optimize pricing strategies, service quality, marketing initiatives, and customer experience.
• Develops and enforces quality control procedures to ensure compliance with brand standards and regulatory requirements.
• Collaborates with casino marketing teams to elevate VIP guest experiences and support high-profile events.
• Monitors leadership performance and holds direct reports accountable for operational outcomes.
• Delegates responsibilities strategically to promote team development and ensure timely execution of initiatives.
• Creates a work environment which promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements, and collective bargaining agreements.
• Implements company policies and procedures in alignment with corporate guidelines and operational best practices.
• Maintains effective labor and cost control systems to support financial objectives.
• Ensures compliance with attendance policies and all applicable regulatory, departmental, and company standards.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• At least 10 years of employment in luxury hotel operations management overseeing multiple operational departments and their respective P&Ls within rooms operations. 
• At least 5 years’ experience leading full-service and/or luxury hotels as a General Manager, Hotel or Resort Manager (#2 executive committee leader), Director of Operations in a large, luxury hotel comparable in size.
• Proven success in multi-unit hotel or resort management, ideally within a casino environment of comparable scale.
• Extensive knowledge of hotel operations, including front office, housekeeping, guest services, and support departments.
• Strong proficiency in hotel reservation, property management, and revenue management systems.
• Demonstrated expertise in hotel yielding strategies to optimize occupancy, ADR, and RevPAR.
• Solid financial acumen with experience in budgeting, forecasting, and cost control.
• History of delivering exceptional service standards and guest satisfaction across departments.
• Effective leadership with a track record of developing high-performing teams and promoting internal talent.
• Experience managing departments recognized for operational excellence and superior guest service.
• Strong marketing and promotional skills to support revenue growth and brand positioning.
• Excellent interpersonal, communication, team-building, and problem-solving abilities.
• Ability to foster collaboration and build strong cross-functional relationships.

Physical, Mental & Environmental Demands:

• Must be able to maneuver throughout all areas of the casino and retail shops.
• Must be able to work independently and manage responsibilities with minimal supervision.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Must be able to interact effectively with diverse departments and adapt to a dynamic work environment.
• Must be able to speak clearly, confidently, and persuasively to individuals and groups.
• Must be able to write professional memos, letters, and reports.
• Must be able to read, interpret, and analyze written materials and financial reports.
• Must be able to respond appropriately to visual and auditory cues.
• Must be able to read, write, speak, and understand English fluently.

GAMING PERMIT: NON-KEY

Caesars reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.