Assistant Hotel Manager (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

FREE Downtown Team Member Parking
Discounted Monthly Bus Passes
Free Team Member Assistance Program
Team Member Discounted Hotel Room Rates
Discount Program within Caesars Partner Network
Fun and Free Team Member Events
Tuition & Student Loan Debt Repayment Assistance
First Time Homebuyer Program
Child Care Assistance Program
401k Matching
 

JOB SUMMARY:  The Assistant Hotel Manager is responsible for managing day-to-day operations of the Front Services hotel operations including the Front Desk, Bell Desk, Door, Concierge, Butlers and Valet., while ensuring all team members provide excellent service is provided to guests in a prompt, friendly and courteous manner.

• Ensures consistent, high-quality service standards are maintained in the Front Desk and Front Services areas. 
• Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses. 
• Must be able to understand and manage within the departmental budgetary guidelines. 
• Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline. 
• Provides positive feedback to employees, as well as, corrective feedback to negative actions.  Handles special projects and other job duties as assigned. 
• Meets the attendance guidelines of the job and adheres to departmental and company policies. 
• Demonstrates Caesars' Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

Our Ideal Candidate:

• Must be at least 21 years of age
• Business or Hotel related degree is desired. 
• Three to five years previous supervisory or management experience in a hotel environment preferred. 
• Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred. 
• Must possess excellent oral, written and communication skills. 
• Must be able to get along well with co-workers and work as a team. 
• PC literate with a minimum working knowledge of Microsoft’s Word and Excel required. 
• Must be able to work any day of the week and any shift.     
• Must present a well-groomed appearance.          

A Few More Things:

• Must be able to maneuver in and around front desk area and other hotel areas including parking garage and baggage room.  
• Must be able to respond calmly when handling guests and employee conflicts.  
• Must be able to speak, write, and understand English. 
• Must be able to stoop and bend, as well as lift up to 80 pounds, and push rolling carts up to 200 pounds. 
• Must have a valid Louisiana Drivers License.  
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.  
• Must be able to respond to visual and aural cues.  
• Must be able to operate the following equipment: computers, safe lock key machine, speed printer, fax machine, telephones and photocopy machine.  
• Must be able to perform physical and mental job duties of front desk person, valet parking attendant, bell person, bell captain and door person.  
• Must be able to recognize and respond to individuals with questions.  
• Must be able to tolerate areas containing second-hand smoke, car exhaust, dust, and bright lights.  
• Must be able to tolerate temperatures below 10 degrees and in excess of 95 degrees.
• GAMING PERMIT:  N/A

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Caesars New Orleans reserves the right to make changes to this job description whenever necessary.

Caesars New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.