Hotel Quality Assurance Lead Room Attendant

Ensure cleanliness and condition of guestrooms and all hotel public areas are maintained to meet expected standards, guest satisfaction while instilling a sense of pride for our Team Members.

Essential Job Functions:

• Adhere to all regulatory, company and department policies/procedures in an ethical manner 
• Ensure all risk, safety and security standards are in place and followed by our Team Members 
• Ability to accurately perform the duties of our Team Members (Room Attendant, Houseperson, Cleaning Specialist, Laundry, Trainer, and Desk Coordinator) as needed according to standards
• Act appropriately to obtain and maintain high quality standards set forth by the department
• Conduct and follow-up on special projects, daily inspections and walk throughs in a timely manner, ensuring guestrooms, public, common front and back house areas are presentable, in good condition and cleaned to standard
• Provide fun, inspirational leadership and support in creating extraordinary experiences while achieving 
• Take initiative in continuously making suggestions to improve processes which would positively impact the Team Members, Guests, Department, Property and or Company
• Provide positive and corrective feedback in coaching and development of Team Members using a consistent, approachable demeanor while clearly articulating expectations
• Create and maintain essential logs in a timely manner
• Coordinate and assist with the monthly inventory of linen and supplies
• Collaborate with Department Leadership and Department Trainers on a regular basis to discuss and share feedback, recommendations 
• Proactively take the initiative for the greater good of guests and team members
• Own experiences to make our guests and team members feel respected and appreciated
• Department Goals and Objectives
• Performance Standards
• Policies and Procedures 
• Vision, Mission, Values and Friendly Style Service

Essential Qualifications, Knowledge And Skills:

• High school diploma or GED required
• Two-year hospitality industry, housekeeping experience
• Strong customer, employee, and interpersonal service skills
• Effective organizational and leadership skills 
• Excellent oral and written communication skills
• Positive Team-building and interactive skills
• Innovative and effective critical thinking skills
• Initiative-taking working without close supervision
• Ability to manage multiple priorities in a fast-paced, mentally, and physically stressful environment
• Present a well-groomed, hygienic, and professional appearance
• Must be able to operate a handheld device 
• Proficient in the use of Windows based office software, including, but not limited to Microsoft Office, Outlook, Word, Excel, PowerPoint and Forms
• Knowledge of LMS preferred
• Complete required Risk and Safety Management training

Physical, Mental, And Environmental Demands:

• Must be able to work in small, shared office space 
• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to respond to visual and auditory cues
• Must be able to read, write, speak and understand English
• Must be able to lift up to 50 pounds and carry 5 pounds
• Must be able to work around dogs/pets
• Must be able to walk and stand for long periods of time
• Must be able to work with various chemicals
• Must be able to tolerate area containing varying noise and temperature levels, limited storage space, illumination, vibration, crowds and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Guest and Employee Service is an intricate portion of all job positions on property.  Because of this, you may also be asked to perform other duties or tasks in focus of truly great service.

Licensing And Certification Required:

Employees may be required to obtain a Missouri Gaming Commission license.  The initial license is paid for by the employee through payroll deduction.  All subsequent renewals for the license are paid by Harrah’s North Kansas City.