Manager – Credit & Loyalty Store Operations

POSITION TITLE: Manager – Credit & Loyalty Store Operations 

REPORTS TO: VP-Store Ops/Dotted line to Sr. Director-Customer Retention 

STATUS: Full Time- Exempt

SUPERVISES: N/A

Position Summary:

The Manager, Credit & Loyalty Store Operations, drives the growth of AEO’s Real Rewards loyalty and credit programs across US and Canada stores. This role develops and executes a year-round strategy to embed credit and loyalty into the selling model, increasing sales and customer lifetime value. The Sr. Manager partners closely with Field leaders, Synchrony Bank, and cross-functional teams—including Technology, Marketing, and Finance—to deliver training, initiatives, and consistent field support, while overseeing program budgets and fostering a high-performing credit and loyalty culture. This role requires proven experience leveraging data-driven insights, influencing cross-functional partners, and leading teams through change to drive results. As the Manager you will embody our values by creating a positive and productive workplace culture, acting as a role model for all associates.

Responsibilities:

• Serve as the primary liaison between AEO and Synchrony Bank to manage credit card and loyalty program operations.
• Develop and execute the year-over-year Credit & Loyalty strategy for US and Canada stores, ensuring alignment with business priorities.
• Lead initiatives that drive program performance, growth, and engagement across all stores.
• Integrate Credit and Loyalty into the selling model by educating and coaching field teams on how programs unlock sales opportunities and strengthen customer lifetime value.
• Partner with Field, District, Regional, and Home Office teams to analyze feedback, act on insights, and ensure programs remain aligned with best practices.
• Analyze internal and bank-supported data to evaluate project and program performance, measure results, identify trends, and uncover new opportunities.
• Develop and maintain credit and loyalty training for field leaders and ambassadors across multiple platforms (video, LMS, text-based, etc.).
• Partner with Home Office teams and Synchrony Bank to communicate program updates and initiatives.
• Develop and sustain strong relationships with Home Office and  Synchrony Bank partners.
• Manage program launches, incentives, tests, and initiatives, including budgeting and execution.
• Deliver monthly and quarterly program reports and insights to guide leadership decisions.
• Additional duties as assigned.

Qualifications:

• Bachelor’s degree in Marketing, Business , or a related field required.
• Minimum of 4 years of experience in retail or corporate retail operations.
• Prior experience in Credit & Loyalty programs preferred.
• Proficient in Google Workspace, Microsoft Office Suite (Excel, PowerPoint, Outlook), and other relevant business tools or technology platforms.
• Self-motivated and organized, with strong skills in prioritization, planning, problem-solving, budgeting, and end-to-end project management.
• Strong verbal and written communication skills.
• Demonstrated collaborative skills and ability to work well within a team.
• Proven ability to influence peers and senior management.
• Thrives in a fast-paced, dynamic environment.
• High attention to detail, with a strong focus on accuracy, timelines, and reporting.
• Ability to travel frequently, both domestically and internationally.

Physical Requirements:

• Ability to sit, stand, or walk for long periods of time.

Pay/Benefits Information:

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
• AEO may also provide discretionary bonuses and other incentives at its discretion.

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.  Employment at AEO is at-will and this document is not an employment contract.  It also cannot anticipate all of the duties an associate may be required to perform or complete as assigned or required by their manager(s).

American Eagle Outfitters (NYSE: AEO) is a portfolio of unique, loved and enduring brands with merchandise assortments that consist of high-quality, on-trend apparel, intimates, activewear, accessories, and personal care products. AEO operates stores in the United States, Canada, Mexico, and Hong Kong, and ships to approximately 80 countries worldwide through its websites. American Eagle and Aerie merchandise also is available at more than 300 international locations operated by licensees in approximately 30 countries. AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law. Applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.