Technical Instructor

Technical Instructor

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

What You'Ll Do...

The Technical Hotline Trainer will report to the Learning & Development Manager. The Hotline Trainer coaches and councils’ quality improvement and process adherence of the technical support case managers to help meet target objectives. They will provide on-the-spot guidance, audit calls and provide calibration across their team to achieve consistent performance. 

One should enjoy making connections and building rapport with others in a fast-paced, collaborative, hands-on environment. Lab and classroom instruction will be delivered on-site. Effective presentation skills are vital in this role, as well as the ability to ensure standards and goals are met in a given timeframe, this may include independent decision-making. Therefore, planning and problem-solving skills are both essential for success in this position.

• Inspire and Educate
• Hands-On Training
• Curriculum Development: develop classroom ready curriculum from original equipment manufacturer products and service manuals. 
• Mentorship: 
• Create an engaging and inclusive learning environment where students can flourish, while imparting your expert knowledge.
• Identify training opportunities, develop individual training plans, and ensure that their teams overall training is on track to meet objectives. 
• Follows the instructor’s guide’s learning objectives and outline for every course
• Utilize strong OEM technical knowledge to teach analysts and enhance their automotive skills.
• Use classroom instruction along with a workshop environment to meet curriculum requirements.
• Delivery must be interactive while observing the course delivery requirements
• Develop and create lesson plans, visual materials, evaluations, practical applications, and demonstrations.
• Facilitate and instruct Master Technician Training for case analysts to receive certification.
• Train new instructors to perform their job roles during “Train the Trainer” classes.
• Observe and coach case analysts by reviewing dealer contacts and documentation. Share feedback to ensure best practices and quality responses support Fix it Right the First-Time objective. 
• Post-training ensure team members follow the technical process and provide accurate and timely responses to technicians. Conduct follow-up training as needed.

You'Ll Have...

• High School Diploma
• 2+ years of technical automotive diagnostic experience with OEM Vehicles
• 2+ years of experience using MS Office, i.e. Word, Excel and PowerPoint. 

Even better, you may have...

• Associate degree or a bachelor’s degree.
• Communication Skills: Strong communication and interpersonal skills, enabling you to effectively connect with case analysts.
• Organizational Skills: Planning, prioritization skills, time management skills and deadline oriented, can adapt to face changing environment.
• Technical Skills: Must be able to set up, deliver and remove invasive and non-invasive vehicle faults.
• Professionalism: Problem solving and decision-making skills, using good judgment.
• Prior OEM instructional experience.
• Five years’ experience as a technical instructor.
• ASE Master Certified
• Ford Senior Master Tech Certified

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! 

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time. 
• For more information on salary and benefits, click here: 
• https://fordcareers.co/GSRSP1
• This position is a range of salary grades 5-7 . 
• Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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