Group & Events Expert

Welcome to Holiday Inn Brussels Airport!
A modern Swedish-style hotel with 310 guest rooms, 18 meeting rooms, and outdoor event spaces. Known for pop-up events that make every season memorable, our location is perfect for guests seeking dynamic and inspiring environments. We believe in creating sustainable, meaningful moments together.

The Group & Events Expert is a key role within Holiday Inn Brussels Airport, responsible for managing all inquiries related to events and room groups. Your main mission is to ensure that every event runs seamlessly and that every guest receives personalized attention from the very first contact to the completion of their event.

Key Responsibilities:

Client Communication & Relationship Management:

• Act as the primary point of contact for potential clients, responding promptly and professionally to inquiries via email, phone, and in-person meetings.
• Build long-term relationships with clients by understanding their needs, providing tailored solutions, and maintaining a high standard of customer service.

Event Coordination:

• Handle many aspects of event management, including organizing site visits, presenting the hotel’s facilities, preparing detailed offers, managing deposits and contracts, and coordinating with internal departments (housekeeping, F&B, technical teams, etc.) to guarantee smooth execution of events.
• Monitor timelines and deadlines to ensure flawless delivery of services.

Administrative Tasks:

• Maintain accurate records of inquiries, bookings, and contracts.
• Ensure all administrative processes are completed efficiently and information is updated in the hotel’s system.

Problem Solving & Support:

• Address any questions or challenges that arise during the planning process, offering solutions to clients while coordinating internally to overcome obstacles.

Collaboration & Teamwork:

• Work closely with the Front Office, F&B, Sales, and Operations teams to provide a cohesive and excellent guest experience.
• Support colleagues during high-demand periods to ensure all events are executed to the highest standard.

Languages Required:

• Good common proficiency in Dutch, English, and French to communicate effectively with local and international clients and colleagues.

Our Search:

• Communication: Strong client-friendly approach, able to engage confidently with guests and colleagues in writing, over the phone, and face-to-face.
• Administration & Organization: Excellent administrative and organizational talent, ensuring every detail of the event and group process is handled accurately and efficiently.
• Personality: Pro-active team player with a creative mindset who thrives in dynamic and customer-facing environments.
• Availability: Full-time from October 2025.

What to Expect When Working at Holiday Inn Brussels Airport:

• Working Hours & Professional Environment: Office hours with some flexibility and the possibility of telework for a healthy work-life balance.
• Collaborative Work Environment: Join a dynamic and supportive team that values creativity and idea sharing.
• Professional Development: Access to ongoing training, skill development, and career progression.
• Competitive Compensation: Monthly gross salary of approx. 2800 euros with benefits such as CCT90 (collective bonus), group insurance, meal vouchers, and eco-vouchers.
• Well-being-Focused Company Culture: Wellness initiatives, mental health programs, and activities supporting your well-being.
• Employee Discounts: Pandox operates several hotels in Belgium, including The Hotel Brussels, DoubleTree by Hilton, Crowne Plaza Antwerpen, Hilton Brussels Grand Place, and Indigo Brussels City, giving you discounts on rooms, restaurants, and fitness facilities.
• IHG Benefits: Discounts at IHG hotels worldwide.
• Responsible Initiatives: Contribute to meaningful social and environmental responsibility projects.
• Recruitment Process:
• If this role excites you and you are eager to join our team, please send us your CV. The recruitment journey includes an initial phone interview, followed by an in-person interview.

At Holiday Inn Brussels Airport, we celebrate diversity, inclusion, and equal opportunities. Do you need specific adjustments for the hiring process? Please let us know.

We look forward to welcoming you to Holiday Inn Brussels Airport !