Service Delivery Manager - Water Sector

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role Description:

We are excited to share that we are actively recruiting for a Service Delivery Manager to join our Pump Centre Business.

The primary purpose of this role is to:

• Ensure the successful delivery of the conferences, seminar’s and training programmes and any other client/member services.
• Ensure any opportunities are followed up in conjunction with the Business Development Manager to ensure the existing Pump Centre membership is developed, retained and expanded.
• Develop, retain and expand the conferences, seminar’s and training programmes.

Role Accountabilities:

• Be the main lead in the organisation and delivery of all Pump Centre events including all member events and the Water Equipment Show.
• Preparation of progress presentations and reports on membership, events progress, training programme and all other services,
• Promote the Pump Centre services through the development of relationships with existing and potential new members and external stakeholders to meet or exceed planned targets (revenue, bookings and margin).
• Monitor events and membership costs and highlight variances in order to manage and control cost variables to meet or exceed planned targets (revenue, bookings and margin).
• Input to a range of business systems (e.g. SharePoint and project accounting system) in line with defined procedures to ensure that they are accurate, up to date and meet Arcadis quality standards.
• Develop and maintain an in-depth understanding of the clients and the water sector to identify opportunities.
• Promote continual improvement in SHEQ performance across the Pump Centre and where appropriate the wider business.

Qualifications & Experience:

• Significant experience in organising and delivery of events and conferences.
• Bachelor’s degree, vocational qualification or equivalent, possibly with/working towards a relevant professional certification.
• Previous project management experience, including experience in bid preparation, service delivery and event management.
• Good communication skills, including the ability to liaise with peers and senior colleagues and build and maintain relationships 
• The ability to negotiate and manage relationships with external stakeholders and suppliers.
• Commercial acumen and organisational understanding.
• Excellent planning and organisational skills.
• Advanced proficiency in using relevant software and systems.
• Thorough understanding of relevant business processes.
• Proficient MS Office skills.

Demonstrable Experience Of:

• Applying independent judgement and responsibility in leading service delivery in a pressured environment.
• Building credible relationships with all key stakeholders and external clients.

Candidate Should Possess:

• A broad understanding of the regulated water and water management sectors, challenges and opportunities including competitor and regulatory landscapes.
• Strong inter-personal and communication skills.
• A strong understanding of the principles of commercial management.
• A strong focus on health, safety and all dimensions of people welfare.
• Demonstrate excellent prioritising and organisational skills in order to manage own workload, ensuring events, training, seminar  programmes are delivered to quality and set timescales and budgets.
• Proactive, hardworking and motivated, with a positive attitude towards your role and your development.
• Ability to work with a wide variety of internal and external stakeholders and suppliers.
• Good time-management 

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success.

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