Reg. Director Operations Governance - CIS COO

Chief Operating Officer, CIS PLC

Location: Bristol

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential 

Computershare Investor Services PLC (CIS PLC) is authorised and regulated by the Financial Conduct Authority (FCA) to carry out safeguarding and administration duties for activities related to share registry, including share dealing and share plan administration. The FCA expects firms (such as CIS PLC) to maintain a strict regime of compliance with regulatory requirements including management of ‘client assets’ (CASS), adherence to the ‘Conduct of Business Sourcebook’ (COBS), ‘Consumer Duty’, maintenance of operational and business resilience, and ensuring firms have adequate capital and liquidity to ensure continuation of services without causing harm to customers, the firm, or the market.

As the Chief Operating Officer (COO) for CIS PLC, you will be shaping the future direction of operational delivery to CIS PLC by working directly with executives and key stakeholders across global business lines to plan for and deliver critical operational support.  As a member of CIS PLC’s executive management team, you will represent CIS PLC and ensure a collective purpose to drive continual improvement, innovation, and enhanced service outcomes whilst maintaining regulatory compliance. 

A role you will love 

The Chief Operating Officer for CIS PLC will be required to oversee all Operations activity on behalf of the firm’s multiple lines of business, primarily through an internal vendor relationship with Global Core Operations, Share Plans and Technology Services (CTS) but potentially also including direct management of departmental staff for limited transitional periods and during ad hoc business continuity events.

Reporting to the CEO of CIS PLC and the Global Head of Plans Operations, (with additional reporting to the CIS PLC Board and Board Committees), you will be responsible for operational accountability for jurisdictional compliance and service performance of CIS PLC. You will build relationships with senior internal and external stakeholders, providing local leadership to multiple teams in the region ensuring day-to-day service excellence through matrix management of hundreds of staff in several countries around the world supporting UK business lines.

This role holds the SMF responsibility for CIS.

Key Responsibilities:

• Assures that all relevant regulatory requirements are consistently met, ensuring smooth and prompt operational readiness in complying with changing regulatory requirements.
• Accountable to UK regulatory authorities including (but not limited to) the UK’s Financial Conduct Authority (FCA) under Senior Managers & Certification Regime (SMF24) Chief Operations Function for CIS PLC.
• Oversee activities to ensure compliance with SMCR including screening, fitness and propriety checks, attestations, and handover documents etc.
• Ensure accuracy and timeliness of service delivery to thousands of clients and millions of accountholders under different operational, regulatory and client requirements.
• Manages risk proactively and effectively, managing issues and complaints as required. 
• Provide a senior local point of contact for operations while cooperating with business lines to ensure operational resilience through effective business continuity planning and disaster recovery events.
• Represent Operations on the CIS PLC executive management committee, holding accountabilities for all operational service delivery to corporate clients and retail customers.
• Directly or indirectly lead individuals with delegated responsibility as Certificated Employees under SM&CR.
• Create a culture of learning and knowledge sharing within the group that supports innovation and continuous improvement across the entire business.
• Establish and maintain relationships with senior leaders and strategic business partners, ensuring alignment of global and regional operations with local strategic priorities.
• Seeks continuous improvement of service delivery to clients and accountholders through all channels, including cost reductions, quality improvement, and introduction of new services, processes or technologies.

What will you bring to the role? 

As the COO for CIS PLC, you will require a good understanding of the products and services offered by Computershare’s business lines, and the operational processes required to support and administer them. You will operate within defined technical and operational procedures, requiring proficient knowledge and awareness on how to apply them. You will have a deep understanding of regulatory obligations covering CASS, Conduct Risk & Consumer Duty, Operational Resilience, SMCR and ICARA acquired from your previous experience operating in a similar role. 

Key Skills:

• Previous experience in a similar level position within a regulated environment. 
• A good understanding of Computershare’s business and services. 
• Experience working within a Financial Services, or similar industry within a matrix structure. 
• Demonstrable experience of driving a culture of continuous improvement.
• Ability to have overall accountability for service delivery of thousands of clients, and millions off account holders.
• Excellent communication skills, with previous experience of working with and presenting to C-suite, board members, and the regulators; with ability to engage on highly complex regulatory matters. 
• Rewards designed for you
• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

A company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.