VP, Financial Lines Service Leader

Strategic and Operational Leadership

• Collaborate with senior and regional management across Financial Lines to ensure key business priorities are supported with clear tactical plans.
• Establish and nurture high-level relationships with business partners, acting as a strategic advisor on service operations and influencing decision-making processes.
• Design and implement comprehensive strategic plans to optimize business services across regions, leveraging data-driven insights to enhance efficiency and effectiveness in core areas.
• Build and lead the execution of strategic and tactical plans that enhance service outcomes and maximize the development of targeted business across Financial Lines.
• Make key strategic decisions by utilizing data management tools, production measures, service indicators, and other key metrics.

People / Performance Management:

• Ensure adequate staffing levels at all times by proactively assessing workforce needs and aligning resources to meet organizational demands.
• Develop and implement a strategic plan to retain high-potential employees and foster long-term growth.
• Provide coaching and development to employees by offering clarity, direction, and support to enhance skills, knowledge, and behaviors for overall success and positive engagement.
• Deliver regular, results-oriented feedback aligned with organizational and individual goals.

Process Management

• Assess and refine regional processes to drive transformative improvements and maximize operational efficiency.
• Leverage data-driven insights to proactively manage metrics, fostering a high-performance work environment that significantly boosts underwriting capacity and productivity.
• Oversee and optimize team workload distribution to ensure strategic resource allocation and peak operational performance.
• Ensure rigorous compliance with workflows and procedures, seamlessly aligning with corporate and branch strategies to achieve strategic objectives.
• Identify and capitalize on automation opportunities to revolutionize processes, minimize manual tasks, and substantially enhance overall operational efficiency.

Qualifications:

• At least 10 years of Operations Management experience in insurance. Experience with D&O, E&O and Cyber a plus
• Proven track record in leading, coaching, and nurturing talent, with advanced competencies in results orientation, customer focus, teamwork, collaboration, and communication.
• Outstanding communication and interpersonal skills, with a strong ability to manage processes and foster collaboration across teams.
• Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture.
• Anticipated overnight travel of 10-15%

The pay range for the role is $200,00. to $250,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.