Player Services Cashier

As a Player Services Cashier, you will facilitate a variety of cash and non-cash transactions, assist guests with rewards program enrollment, and promote casino events and offers. You’ll play a key role in maintaining financial accuracy, safeguarding assets, and creating a welcoming environment for guests. This position requires strong attention to detail, customer service skills, and the ability to work in a fast-paced gaming environment. 

• Process high-volume cash and non-cash transactions including chip redemption, check cashing, and voucher redemptions 
• Enroll guests in the One Star Rewards program and issue membership cards 
• Promote ongoing casino promotions and explain program benefits 
• Conduct basic player evaluations and outbound scripted calls 
• Verify and distribute jackpot payments and complete required documentation 
• Maintain accountability for ATMs, kiosks, and cage transactions 
• Reconcile daily transactions and ensure accuracy of funds exchanged 
• Handle guest requests and disputes professionally, escalating when needed 
• Maintain confidentiality of guest and casino information 
• Keep work area clean, organized, and compliant with safety standards 
• High School Diploma or GED required 
• One year of cash handling or customer service experience preferred 
• Excellent written and verbal communication skills 
• Strong mathematical accuracy and attention to detail 
• Ability to learn and explain casino games, promotions, and amenities 
• Proficient in computer software relevant to the role 
• Ability to make sound decisions in guest service situations 
• Must have and maintain a valid driver’s license and liability insurance 
• Ability to obtain and maintain licensing from the appropriate gaming authority 
• Capable of lifting up to 50 lbs and working varied shifts including weekends and holidays 
• Comfortable working in environments with crowd noise and second-hand smoke 

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. 

Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. 

Here'S What Awaits You:

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  
• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.