Strategic Partner Manager - Customer Success

The Strategic Partner Manager role at Meta offers a unique opportunity to be at the forefront of innovation, working directly with some of the world’s most influential clients who are leveraging Meta to grow their business. As a key member of the Customer Success team, you will play a pivotal role in shaping the future of Meta’s managed products, accelerating their path to market, and driving real business impact across EMEA.Strategic Partner Manager - Customer Success Responsibilities

Own end-to-end strategic relationships with Commerce and Retail clients, including developing new relationships, setting expectations during early-stage testing, and supporting partner growth

Work cross-functionally with Product, Marketing, and Operations teams to enable partners to utilize Meta’s ads products and advocate for functionality to grow partner businesses

Report updated status of partner discussions and progress to cross-functional partners

Develop demonstrated and practical product expertise with the capacity to collect and synthesize meaningful feedback and translate it into high-quality insights to inform product roadmaps across a variety of product teams

Drive adoption, revenue, and rapid market insights for early-stage, complex products by providing white-glove client support

Partner closely with clients to understand their needs and deliver meaningful value, embodying a client-centric approach

Accelerate product go-to-market with velocity and a bias for action, balancing speed with quality

Operate with success in mind, combining best practices with adaptability for effective and efficient results

Support products through their lifecycle until maturity, typically engaging for 6-12 months to maximize impact

6+ years of experience in Sales Relationship/Account Management or Business Development

Experience working directly with product and engineering teams

Experience solving complex problems in a collaborative environment

Experience handling multiple projects at once that require context switching and prioritization

Capacity to uplevel experiences to create synthesized findings and action plans

Demonstrated skills to rapidly master complex products and serve as a knowledgeable specialist for internal and external stakeholders

Demonstrated experience collaborating with a wide range of internal and external teams across a complex organizational structure

Experience working under own initiative and with a track record of taking initiative

BA/BS Degree

Minimum QualificationsPreferred QualificationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.


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