HCVR Dual Rate Senior Steward, Gordon Ramsay (Full Time; Swing Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

• POSITION TITLE:                                Dual Rate Senior Steward
• DIVISION:                                           Food and Beverage
• DEPARTMENTS:                                 Landing Café, Employee Cafeteria, Food Market, Gordon Ramsay, Brew Brothers
• GRADE/FLSA STATUS:                       H10/15—Non-Exempt
• BADGE TYPE/COLOR:                        Key - Blue
• REPORTS TO:                                      Supervisor, Steward; Executive Steward 
• SUPERVISES:                                       Steward; Senior Steward

Job Summary:

The primary function of the Dual Rate Senior Steward is to assist with and adhere to casino/hotel specifications and standards in operating the dishwashing machine to wash designated restaurant, banquet, and kitchen wares, and clean and maintain kitchen lines and pantry areas.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (SENIOR STEWARD):

• Assist the Steward Supervisor and F&B management team in the operations of Restaurants
• Ensure effective use of labor and manage productivity on an hourly basis
• Maintain cleanliness and organization of all kitchen areas and equipment
• Work on a daily basis to improve stewarding efficiency, organization, and workflow
• Assist Steward Supervisor with the inventory of all glass, silver, and china
• Assist in maintaining necessary inventories of kitchen cleaning products and equipment
• Responsible for washing china, glassware, and silverware, mopping and sweeping floors, and keeping the work area clean and organized
• Responsible for the overall cleanliness of the floors as directed by the Supervisor
• Involved in the completion of all daily tasks and duties
• Maintain all areas for a safe, clean environment based on the Health Department and internal standards
• Stock all supplies as directed by the Executive Steward and Supervisor
• Issue maintenance work orders on needed repairs  
• Make routine inspections of stations to ensure proper setup, ample supplies, and cleaning procedures in all areas are being followed
• Assist with the training of new Team Members
• Train food and beverage Team Members on chemical safety and proper ware washing procedures
• Ensure proper maintenance of the dish machine
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values   

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (D/R SUPERVISOR):

1. Communicate and enforce company expectations, including the Code of Commitment, policies, procedures, department goals, and business strategy
2. Ensure service recovery activities
3. Train subordinates, providing each with the knowledge, development, and appropriate direction to perform their responsibilities
4. Provide continuous positive coaching for the development Team Members and appropriate corrective action when necessary, in conjunction with the Supervisor
5. Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale

• Enforce all appearance and uniform guidelines
• Other duties as assigned
• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values   

Minimum Qualifications:

• A high school diploma or GED is required
• One year of supervisory experience is preferred
• ServSafe Manager certification is required*

*Can be completed within 90 days of the hire date

• Must demonstrate the following essential knowledge and skills:
• Knowledge of dish machine maintenance and chemical safety
• Speed and accuracy to maintain maximum efficiency
• Knowledge of sanitation standards and procedures
• Must possess strong interpersonal skills, public relations, and motivational skills
• Excellent oral and written communication skills
• Proficient in the use of Windows-based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook
• Ability to handle multiple priorities in a fast-paced environment
• Neat, professional appearance with excellent personal hygiene

Physical, Mental, And Environmental Demands:

• Must be able to be on feet for an 8-hour shift
• Must be physically mobile with reasonable accommodations
• Must be able to stoop, bend, kneel, crouch, reach, push and pull while performing kitchen duties
• Must be able to operate the dish machine
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English 
• Must be able to handle high stress in the work environment and turn stress into high energy
• Must be able to attend to multiple priorities simultaneously 
• Must be able to tolerate areas with high temperatures near dish machine and extreme cold temperatures in coolers and freezers
• Must be able to use the chemicals for cleaning and sanitizing all kitchen areas
• Must be able to lift and carry 50 pounds and be able to push and pull up to 300 pounds in a cart
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including second-hand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to change the above job description whenever necessary.      2.6.25

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.