Head of Fulfillment Services

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

Work Location: Virginia Beach, VA 

The Head of Fulfillment Services position provides innovative leadership and oversee all aspects of management and functions for the Fulfillment Services Department of Regent University Library, including Interlibrary Loan (ILL)/Holds, Document Delivery, and Digitization. This position reports to the Dean of the Library.

Essential Duties:

• Provide leadership and set priorities and goals for the Fulfillment Services department of the University Library
• Identify trends, protocols and best practices and existing practices that require improvements to ensure that needed resources are available in a timely manner
• Responsible for the overall supervision and management of all aspects of Interlibrary Loan, Holds/Document Delivery and Digitization
• Responsible for the overall hiring, scheduling, training, supervision, and work evaluation of a full-time Supervisor position and 2 student workers
• Oversees financial records and transactions pertaining to ILL
• Maintain Fulfillment Services statistics and records
• Oversees digital lending processes (manages sequestered and long-term lending)
• Network with other libraries and build collaborative partnerships to extend Regent University’s interlibrary loan network

Qualifications:

• Five years of library experience and a basic understanding of library operations in Fulfillment services
• Appropriate academic library experience in Fulfillment Services is required
• A minimum of three years of supervisory experience is required
• Ability to use and teach computer skills
• Ability to handle many records and meticulous routines with accuracy and orderliness
• Ability to interpret library policies cheerfully, sympathetically, yet firmly to students, faculty, and staff
• Stamina to work in an area that makes a myriad of demands on one’s time and energy
• Willingness to work a flexible schedule, including some night and weekend hours
• Ability to communicate effectively and work cooperatively with other people

Education: Bachelor’s Degree Required

Candidates Must Have:

• A personal relationship with Jesus Christ
• Ability to produce quality work consistent with university and departmental standards
• Ability to effectively convey ideas, information, and/or instruction to others
• Excellent communication and organizational skills
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity 

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.