Property Manager

Description

Property ManagerJOB DESCRIPTIONClassification: ExemptDepartment: OperationsReports To: Regional Property ManagerRevised: 05/08/2025

About Prospera

Prospera has been empowering families since 1993 by providing safe, high-quality, affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs. At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents to how we support one another as a team.  At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others. 

Position Summary

The Property Manager is accountable for all day-to-day operations conducted at the site level. Duties include, but are not limited to, occupancy, leasing, marketing, rent collections, reporting, collaborating with Maintenance and Resident Services teams, and operating the property in compliance with standards designated by local, state, and federal regulatory agencies.

Essential Job Duties/Responsibilities

• Manage, monitor, and communicate the accomplishments of the financial goals and objectives of the property to the owners and other stakeholders; consistently strive to achieve financial performance goals.
• Assist the Regional (Property) Manager with the preparation of the annual budget. Adhere to the established annual budget.
• Collaborate with residents to maintain positive rapport with resident organizations and entities providing services to the property and residents.
• Prepare for and participate collectively with Home Office and Resident Services personnel in Semi-Annual Board meetings.
• Address resident concerns and requests according to company policy to ensure resident satisfaction.
• Collaborate with the Resident Services Manager (where one is assigned) in planning and executing resident activities; promptly refer residents who may be experiencing difficulties to the Resident Services Manager.

***Note: where there is no assigned Resident Services Manager, a modified activity schedule will be created by the Regional Services Manager and implemented by the Property Manager.

• Conduct collaboration meetings with all property staff to include move-ins, move-outs, upcoming events, team appreciation, evictions, inspections (dates and readiness plan), and resident concerns as per company policy.
• Provide support to site staff to encourage teamwork and lead as an example in creating a collaborative environment.
• Manage the physical and financial condition of the property, including but not limited to:

a) Administrative and financial reports.

b) AP Invoices and P-Cards.

c) If applicable, performance reviews, coaching documentation, and corrective action plans.

Occupancy Collections:

• Ensure that all rents and late fees/check charges are collected, posted, and deposited daily.
• Handle evictions in accordance with Prospera policies and procedures, state and local laws and procedures
• Ensure occupancy and collection percentages, work order completion, and average days vacant meet or exceed property scorecard standards.
• Execute the marketing plan and market the property to ensure that occupancy expectations are met.

Compliance:

• Operate the property in the owner’s best interest in accordance with PROSPERA Property Management policies and procedures as well as compliance with investor expectations and regulatory requirements.
• Follow Company Safety Standards and any other applicable provisions.
• Prepare for and oversee necessary property site work in preparation for regulatory and other inspections in collaboration with Maintenance and Compliance teams.

Maintenance:

• Maintain community appearance/curb appeal and ensure unsightly or unsafe conditions are noted and addressed immediately. This requires daily community inspections.
• Ensure resident service requests are recorded and completed in accordance with PROSPERA Property Management standards. This requires prioritizing service requests, establishing daily work schedules for maintenance staff, and following up on assignments for efficient, thorough completion.
• Oversee immediate response and maintain open lines of communication with all pertinent staff in the event of a community emergency in accordance with company guidelines. Ex. weather events, health, property emergencies, and crime.

Property Managers are expected to actively perform and complete their duties on a daily/weekly/monthly basis or as otherwise directed by their immediate supervisor. Normal hours of operation are Monday through Friday, 8:00 am to 5:00 pm. Alternate work hours may be required based on the property's needs and or performance. Employees may be required to work Saturdays or evening hours.

Knowledge/Skills/Abilities – General Performance

• Comprehensive knowledge of Affordable Housing program regulations (HUD, LIHTC, HOME, etc.)
• Ability to plan and manage daily property activities. Ability to work independently and meet project deadlines.
• Ability to communicate effectively, both verbally and in writing.
• Ability to complete tasks using the following: Microsoft Office 365 and property management software. (RealPage preferred)
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants, vendors, and the general public.
• Produce consistent and quality work that is accurate and thorough.
• Use a positive attitude and body language to solve problems and resolve conflicts.
• Act as a “team player”.
• Ability to respond positively to supervisory direction and feedback.

Supervisory Responsibilities

The Property Manager supervises site staff, monitoring work for accuracy, completeness, adherence to policy, and achievement of goals or objectives. The Property Manager may receive instructions from the Regional Manager, the Assistant Vice President of Property Management, or the Vice President of Property Management. The Property Manager is expected to plan and carry out work activities with minimal supervision and independently resolve problems that arise.

Requirements

Education & Experience Required

• Bachelor’s Degree or
• Minimum of 2 years’ experience in property management or an equivalent combination of education and experience.
• 2 years’ experience with property management software. RealPage experience preferred.
• Demonstrate an ability to apply principles of logical thinking to define problems and initiate an appropriate course of action.
• Certification in any of the following is required:
• Certified Professional of Occupancy Specialist (CPO)
• Certified Occupancy Specialist
• Certification in any of the following is preferred:
• Housing Credit Certified Professional (HCCP)
• Certified Apartment Manager (CAM) 
• Must be willing to obtain the following certification within a year of employment:
• Specialist in Housing Credit Management (SHCM)
• Valid Class “C” Texas Driver’s License (Required)

Communication Required

• Fosters a positive work environment embracing the Mission and Core Values of Prospera (Integrity, Accountability, Excellence, Commitment, Dignity, Fairness, and Respect).
• Bilingual (English/Spanish) preferred, but not essential.

Physical and Mental Requirements

• Able to sit and work at a computer for extended periods of time.
• Able to stand and walk for extended periods of time, either indoors or outdoors; walking, climbing stairs, etc., is required daily.
• Able to stoop, kneel, bend at the waist, and reach daily and occasionally lift up to 50 pounds.
• Able to perform general office administrative activities: copying, filing, using the telephone and its functions, e-mailing, scanning, faxing, organizing, electronic scheduling, data entry, etc.
• The mental work demands include regular attendance, working well with others, verbal contact with others, noise, and occasional travel within Prospera’s regions and other locations as required.

Eeo Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.