Payment and Card Services Specialist

Description

Payments & Card Services Specialist| Location: 11149 Research Blvd, Austin, Tx 78759| Employment Type: Full-Time| Schedule: Monday–Friday 7:30am-4:00pm or 8:00am-4:30pm 

The Payment & Card Services Specialist ensures the accuracy, integrity, and efficiency of financial transaction processing across ACH, wire, check, and card platforms. This role serves as a liaison between internal teams and members, delivering exceptional service while performing reconciliation and reporting duties. Ideal for candidates who thrive in a fast-paced, collaborative environment and are passionate about accuracy and service excellence. 

What You’Ll Do:

• Balance daily transactions and clearing accounts (e.g., teller, card settlements, tax deposits)
• Process ACH, wire transfers, chargeback checks, collection items, and stop payments
• Support ACH, Share Draft, and Wire Services through balancing, file processing, and auditing
• Assist with card services functions including settlements, disputes, and backup coverage
• Research and resolve member inquiries regarding account activity, check copies, and statements
• Resolve clearing discrepancies and collect on incoming/outgoing items
• Balance general ledger accounts and ensure accurate accounting data entry
• Provide professional support to members and internal departments via phone, email, and IM
• Collaborate on projects, audits, and subpoena requests
• Assist with ATM reconciliation and vendor coordination for ATM fleet maintenance
• Process debit card maintenance and support VISA fraud and dispute claims
• Perform other duties as assigned to support department objectives

What You Bring:

• Associate degree in Accounting, Finance, or related field preferred (or equivalent experience)
• 2+ year experience in financial operations, payment processing, or card services in a credit union, bank, or financial institution
• Proven ability to balance high-volume transaction data and resolve discrepancies
• Strong communication and customer service skills
• High attention to detail and organizational skills
• Proficiency in Microsoft Office and financial/accounting systems

What We Offer:

• 401(k) Retirement Plan with company match, plus a Pension Plan to support your long-term financial goals.
• Paid Federal Holidays for all employees
• Community Engagement Opportunities through credit union-sponsored volunteer initiatives and events.

Additional Requirements

• Good credit standing (verified prior to hire)
• Successful background check and drug screening upon offer

Why Austin Telco?

We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.