Program Coordinator, ESG RRH

Description

• REPORTS TO: Program Manager
• STATUS: Non Exempt, hourly, full-time
• LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)
• SALARY RANGE: $44,770 - 59,400 (range commensurate with experience)

About All Chicago:

All Chicago Making Homelessness History prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. Our Emergency Fund program provides critical financial assistance to people experiencing, or at risk of, homelessness or another serious emergency. We quickly provide payments on a person’s behalf for things like rent, utilities, or even bus passes. Learn more at allchicago.org.

All Chicago launched the Expedited Housing Initiative, which aims to house more people more quickly than Chicago ever has before. Through this initiative, All Chicago and the Continuum of Care are testing multiple programmatic innovations. These include: centralizing landlord outreach and engagement through a new program called Chicago Rents, hosting Accelerated Moving Events to facilitate cohort housing matches, expanding provider accountability metrics, and modifying how people flow through housing units. We believe these efforts will improve Chicago’s ability to house people quickly and connect them with rental subsidies, services and units scattered through the city. This position is a new position to coordinate in the expansion of our Rapid Re-housing program.

Position Summary:

The Program Coordinator is a key member of the Program team. The Program Coordinator has the primary responsibility to provide coordination and successful administration of the Emergency Solutions Grant (ESG)-funded Rapid Re-Housing (RRH) Program. The Program Coordinator may also be responsible for additional supportive tasks for the Expedited Housing Initiative (EHI).

Primarily, the Program Coordinator will be responsible for coordinating the ESG-funded Rapid Re-Housing partnership in various activities to help the partnership reach its annual goals and objectives. The Program Coordinator will ensure an accurate, timely check requests process by monitoring Program Associates for accuracy, follow-up with partner agency staff. This position will coordinate the tracking and reporting of data for the RRH Program. The Program Coordinator is also responsible for assisting in the coordination annual and cyclical activities with the Program Manager, such as annual monitoring site visits and Refresher and Orientation trainings for Rapid Re-Housing providers. The Program Coordinator will also plan and facilitate Rapid Re-Housing Partner Meetings.

Specific Responsibilities:

• Develop and maintain an accurate system for reviewing, approving and processing check requests. Ensure All Chicago Rapid Re-Housing (RRH) Program staff and RRH partner agency staff are properly trained in reviewing, approving and processing check requests and supporting documentation for the RRH Program.
• Coordinate the work of Rapid Re-housing Associates to ensure consistency through the ESG RRH program. This including timely follow-up and communication with RRH partner organizations to ensure all appropriate and accurate documentation is submitted.
• Support RRH Associate duties as needed such as entering RRH check request data into the appropriate system for tracking purposes, mail RRH rent and utility checks to the appropriate third-party vendors.
• Coordinate and execute the annual RRH site visits and monthly partner meetings with RRH Program Manager and Program Manager for Monitoring and Technical Assistance as needed for development, planning, material development, etc.
• Monitor RRH data and prepare reports to funders. Prepare monthly data reports, prior to partner meetings.
• Coordinate the preparation for and execution of internal and external audits
• Lead the training and onboarding processes of new RRH partners and staff members.
• Support Program Manager with continuous quality improvement for RRH programs.
• Provide support as needed for Rapid Re-Housing program and Expedited Housing Initiative.

Other Duties:

• Identify opportunities for streamlining workflows and programmatic systems.
• Respond to calls from homeless and at-risk community members seeking resources and assistance.
• Provide back-up support for other Program Team activities
• Other duties as assigned to support the work, goals and mission of the All Chicago Program Team

Requirements

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

• Bachelor’s degree in social work, public service, or equivalent degree or experience. Master’s degree preferred.
• Minimum 2-5 years of professional experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
• Experience with rapid re-housing and/or priority populations such as survivors of domestic violence, youth and others, preferred.
• Knowledge using ServicePoint (an HMIS system) is highly preferred.
• Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, Outlook, and Access.
• Excellent professional writing and verbal communications skills.
• Strong work ethic and integrity.
• Goal-oriented and results-driven.
• Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.

Work Environment:

• Work place is a smoke- and drug-free environment.
• Intermittent travel to off-site locations required.
• Position requires frequent and regular computer and phone use.
• This position requires attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required a few times a year.

Benefits:

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

To Apply:

Apply online with cover letter, resume, and salary range requirement.