PRN - Care Coordinator - (Gulfport, MS)

About Sage Health

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.

Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

Company Perks

• Join a growing company with a community focused mission to make a difference in the lives of seniors!
• Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.
• We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.
• Medical, Dental and Vision benefits with generous employer provided contributions to offset per paycheck premium costs.
• 3 different medical plan options to provide flexibility to meet personal needs including: 2 PPO options and a CDHP plan that includes a $500/year HSA employer match
• Healthcare & Dependent Care Flexible Savings Accounts (FSAs)
• Access to Employee Assistance Program (EAP) for support and work-life benefits for you and your immediate family.
• Employer-paid Life Insurance, Short-term and Long-term Disability benefits. Optional voluntary life insurance is also available.
• A 401k retirement plan offered through Transamerica for long-term financial savings & planning.
• Flexible time off including: generous PTO, 7 paid company holidays and 2 floating holidays.
• Opportunities for career growth and advancement within the company.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health. 

About The Role

Position Summary

The PRN Care Coordinator provides administrative and patient support services on an as-needed basis. This role assists with referral processing, patient registration, verification of benefits, insurance authorizations, appointment scheduling, and communication with referral sources. The PRN Care Coordinator works collaboratively with the care team to ensure patients receive seamless service and support during coverage needs.

What You'Ll Do

Primary Responsibilities:

• Review referral requests generated by primary care physicians and onsite specialists.
• Coordinate patient appointments and communicate date, time, and preparation instructions.
• Secure and maintain patient confidential health information.
• Assist in processing referral authorizations per health plan protocols and systems (e.g., Availity).
• Support urgent referral appointment scheduling as directed by the Primary Care Physician or onsite specialist.
• Document missed appointments and reschedules in the EHR as needed.
• Scan and index documents into the EHR, ensuring consult notes and supporting documentation are available.
• Provide support to colleagues to ensure smooth office operations and excellent patient service.
• Perform other related duties as assigned.

Qualifications

Required Qualifications:

• High School Diploma/GED
• Experience in office administration, receptionist/clerical work, or customer service in a fast-paced environment
• Professional demeanor and strong communication skills
• Detail-oriented with strong organizational skills
• Ability to adapt to changing priorities and work independently
• Proficiency with Microsoft Office (Word, Outlook, Excel)

Preferred Qualifications:

• Experience working with an electronic health record (EHR)
• Experience processing referral authorizations
• Familiarity with Availity or other referral platforms
• Medical office setting experience highly desirable
• Knowledge of medical terminology, ICD-10, and CPT coding
• Bilingual (Spanish/English)

Physical Requirements

Primary Duty

Percent of Time Performing Duty 

Visual Acuity

Yes

75-100%

Hearing

Yes

75-100%

Standing

No

0-24%

Walking

No

0-24%

Lifting/Pulling/Pushing

No

0-24%

Sitting

Yes

75-100%

Reports To: Network Manager

Dotted Line To: Center Manager 

The pay range for this role is:

19.00 - 22.00 USD per hour