Behavioral Health RN

Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:

• A bias towards action
• A capacity for self-direction
• Originality and creative instincts 
• Courageous and bold thinking
• And the potential to achieve even more 

If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!

Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. 

Join The Lavender Team

We are looking for a Behavioral Health RN to join our Nursing Operations team. This role is perfect for someone with strong clinical expertise, crisis response skills, and a passion for client advocacy. As the first point of response for complex client needs and emergencies, you’ll play a critical role in ensuring our clients receive safe, timely, and effective care while contributing to operational excellence and a supportive client experience.

The Opportunity

The Behavioral Health RN provides both direct clinical support and coordination that ensures clients receive safe, timely, and effective care. You will serve as the primary point of response for clinical questions, emergencies, and complex client needs, while also facilitating smooth transitions of care during hospitalizations, discharges, and follow-up. Working closely with NPs, NP Managers, and the Care Team, you’ll help maintain high standards of quality and safety and contribute to a consistent and compassionate client experience

What You’Ll Be Doing

Direct client care and triage

• Respond to clinical questions and provide same-day nursing assessments when needed
• Address pharmacist inquiries, clarify prescriptions, and manage medications per protocols
• Support complex clients in completing standardized tools
• Provide education to clients regarding medications and treatment plans
• Lead the response for client emergencies outside of scheduled appointments, triaging and escalating appropriately
• Serve as liaison between the Care Team and nursing staff to resolve complex care matters or client complaints
• Contact clients following discharge at intake to ensure they have the right supports and referrals
• Proactively contact clients to encourage engagement in care
• Address client clinical care concerns directly and actively work to de-escalate situations as they arise
• Monitor and complete all assigned tasks within EHR, CRM, and other communication platforms in a timely fashion per standards

Coordination of care and clinical operations

• Collaborate with Lavender nurse practitioners to support seamless coordination of care as needed
• Serve as the facilitator for critical incident response and debriefs
• Provide proactive oversight for high-risk clients using dashboards and following Lavender’s protocols
• Perform key person interviews for collateral information to inform diagnosis
• Support complex release of information requests
• Support Care Circle operations to ensure smooth and efficient care
• Coordinate care for hospitalized patients by handling documentation, communication, and consulting NP Managers when appropriate
• Own and coordinate the post-acute transition of care back to Lavender

Quality assurance and process improvement

• Facilitate management of the clients of concern list, meetings, and follow-up actions, escalating to QI Council as appropriate
• Own and document critical incident debriefs following Lavender’s SOP
• Participate in Care Circle huddles, share process improvement suggestions, and support quality initiatives
• Complete requested clinical audits on a regular basis and summarize findings accordingl

What You Bring

• Active, unrestricted compact RN license; ability to obtain additional state licenses as needed
• Bachelor of Science in Nursing (BSN)
• Minimum 3 years of clinical nursing experience, with at least 2 years in psychiatric or behavioral health settings
• Demonstrated skill in triage, crisis response, and complex clinical decision-making
• Experience with care coordination, hospital transitions, and interdisciplinary team collaboration
• Strong communication and de-escalation skills, with experience supporting clients in high-stress or emotionally charged situations
• Proven ability to manage competing priorities, maintain timely follow-up, and support quality improvement initiatives
• Experience conducting chart audits, participating in quality programs, or contributing to compliance processes preferred
• Comfortable working in a fast-paced, virtual care or telehealth environment

Why You Should Join Lavender

• Work for a company that is truly making a difference in the world
• Remote work flexibility
• A caring, spirited, and experienced team
• An international work environment that embraces diversity and inclusion
• Be part of a growing startup where you have the opportunity to help shape the company
• In-person meetups
• Competitive compensation
• Bring your whole self to work

Commitment To Inclusion

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, color, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.

If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.

For more about what it’s like to work at Lavender, see our careers page: https://www.joinlavender.com/careers.