Salesforce Product Owner / Senior Business Analyst

Salesforce Product Owner / Senior Business Analyst

• Department: Technology & Product
• Employment Type: Permanent
• Location: Remote, Canada
• Reporting To: VP, Product Excellence and Delivery

Description

We are looking for a Salesforce Product Owner / Senior Business Analyst to drive the strategic vision and delivery of Salesforce solutions across the business. In this hybrid role, you will serve as the voice of the customer, translating business goals into actionable technical requirements and collaborating with cross-functional teams to deliver scalable, high-impact Salesforce capabilities. 

  You will lead end-to-end product lifecycle activities—from discovery, requirements, solution design, backlog grooming, to stakeholder communication and adoption support. You will play a key role in ensuring the Salesforce platform Salesforce Sales/Service/Marketing Cloud enables core business processes efficiently and with high user satisfaction. 

What That Means Day-To-Day:

Product Ownership & Strategy (40%)

Define and own the Salesforce product roadmap aligned with business objectives.

Act as the primary liaison between business stakeholders and technical teams.

Lead backlog refinement, prioritization, sprint planning, and release management.

Drive user story development, acceptance criteria, and solution validation.

Conduct stakeholder demos and feature walkthroughs to ensure alignment and adoption.

Manage platform enhancements, change requests, and new feature rollouts.

Business Analysis (35%)

Define and own the Salesforce product roadmap aligned with business objectives.

Act as the primary liaison between business stakeholders and technical teams.

Lead backlog refinement, prioritization, sprint planning, and release management.

Drive user story development, acceptance criteria, and solution validation.

Conduct stakeholder demos and feature walkthroughs to ensure alignment and adoption.

Manage platform enhancements, change requests, and new feature rollouts.

Salesforce Platform Expertise (20%)

Maintain hands-on familiarity with Salesforce Sales, Service, Experience, and Marketing Cloud.

Use declarative tools (Flows, Validation Rules, Process Builder) for rapid prototyping.

Understand platform limitations, governor limits, and configuration vs. customization best practices.

Support minor configuration changes and drive quality assurance for major releases.

Data & Operations Support (10%)

Partner with business teams to ensure clean, consistent, and reportable data. 

Create and maintain reports and dashboards aligned with KPIs. 

Support adoption and change management by conducting training, creating SOPs, and troubleshooting issues post-deployment. 

What You’Ll Need To Be Successful:

• 6+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility 
• 4+ years of experience in-depth, hands-on in consultation, design, and documentation of enterprise scale salesforce solutions 
• Experience interfacing with business to analyze requirements, writing functional specifications, conduct tests, and troubleshooting issues 
• Extensive experience in conducting feasibility studies, gap analysis, and root cause analysis (RCA) 
• Previous experience implementing Salesforce Sales/Service/Experience/Marketing Cloud 
• Salesforce Administrator certification required 
• Salesforce Business Analyst or Sales/Service Cloud Consultant certifications desirable  
• Proficiency with Force.com Migration Tool - Understanding of data migration from CSV, SQL or other systems to the Salesforce platform, using tools such as the Salesforce Data Loader 
• Experience with waterfall and agile methodologies 
• Excellent time management, communication, presentation, and interpersonal skills 

What You’Ll Get In Return:

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else! 

Personal Health & Wellbeing 

>🧠 Integrated mental health & wellbeing support 

>🌴 Vacation – starting at 3 weeks 

>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

>🩺 Comprehensive medical and dental coverage 

> 😴 End of the year, company-wide shut down for you to relax and recharge

 Future Planning
>🏫 LinkedIn Learning License for upskilling & development 

Interested but don’t feel you meet all the requirements? 

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Veriforce-Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. 

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams 
• Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.