Custom Assembly Technical Specialist

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we’re more than an electrical distributor — we’re a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person’s voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Job Summary

The Custom Assembly Technical Specialist creates detailed work orders, quotations and instructions based on customer specifications, providing technical expertise and support to customer and internal teams.

Essential Functions

• Create work orders and instructions based on customer specifications and lead lines. Cross-reference with bill of materials (BOM) and requests for quotes (RFQ), collaborating with strategic vendor partners.
• Manage and monitor all quotation requests including but not limited to: quote entry, quote tracking and follow up (win/loss), and margin gain. 
• Upon award of order, execute project set-up, including but not limited to securing project special pricing agreements (SPAs) from vendors, compiling price files, and transitioning to CSR for order entry/release.  
• Create and maintain work order templates.
• Build and maintain relationships with vendors, Product Managers, Pricing, Purchasing, Account Managers, Customer Service Representatives (CSRs) to ensure operational and customer expectations are met. 
• Provide technical expertise and pricing support to CSRs on products as required.
• Collaborate with Construction Services Manager to execute on sales and technical support for services.
• Investigate and resolve issues related to Custom Assembly (CAS) processes including, but not limited to: work order templates, work orders, standards, order forms, quality issues, scheduling, adjustments, and stock levels. 
• Compile submittals, operation and maintenance manuals (O&Ms) and other product documentation for customers.  
• Coordinate with purchasing and pricing departments throughout the sales process.
• Provide estimated dates of delivery to customers and/ or CSRs based on knowledge of CAS & warehouse processes.
• Serve as the primary contact for sales, operations and CAS leadership to expedite orders through the CAS department.
• Collect, analyze, and disseminate data relative to errors and performance. Provide guidance on trends to meet department goals. 
• Work closely with custom assembly build team to ensure builds meet customers’ expectations electrical codes.
• Provide post-sales support to customers including: ensuring customer required dates are met, assisting with customer escalated issues, quality checks, and expediting issues to appropriate internal and vendor partners.

Required Qualifications

• High School Degree is required.
• 2-5 years’ relevant experience working with electrical products.
• Previous experience interpreting customer electrical and mechanical designs and specifications.

Preferred Qualifications

• Associate’s degree or an equivalent level of experience preferred.
• Journeyman or Master electrical license is preferred.
• Experience in electrical prefabrication environment preferred.
• Working experience within business systems (Solar highly preferred). 

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we’re a “Great Place to Work.”

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.