Sr. Coordinator, Operations

At Bond, we create innovative solutions designed to deepen brand loyalty and drive sustainable growth for our clients. Our work is dynamic, collaborative, and rooted in creating remarkable human experiences.

As a Concierge on our Human Experience Consultant team, you will play a pivotal role in shaping the future of customer experience in the automotive industry. You’ll be the trusted liaison between our consultants and dealership clients—removing roadblocks, streamlining communication, and ensuring that every interaction is seamless and impactful.

This is your opportunity to make a real difference—championing culture-changing‑ initiatives, enabling our consultants to do their best work, and creating powerful moments of connection along the way.

 

• Responsibilities:
•  In this role, you’ll support a network of Customer Experience Coaches and Consultants across the U.S., dedicated to providing white glove service to our client dealerships. You will:
• Build and nurture relationships with dealership leadership and store contacts.
• Introduce dealer principals and store teams to program specifics and the 2026 journey.
• Optimize program launch by scheduling and coordinating initial in‑store visits and facilitating introductions between consultants and store teams.
• Initiate and manage store assessments for each location, including launches, follow up, and reporting.
• Support consultants with onboarding, technology, and access challenges.
• Track and follow up on key deliverables, including store culture consultations, contact reports, and Digital Action Plan completion.
• Serve as the go to resource for consultant needs—supplies, materials, and store requests.
• Partner with the Global Travel Team to manage rescheduling needs.
• Provide program re‑enrollment support.

Skills & Qualifications

• Previous call center, help desk, hospitality, or customer service experience is an asset, ideally where you built strong client relationships and delivered tailored solutions.
• Personable, professional, and polished.
• Exceptional verbal and written communication skills—you can explain complex ideas with clarity and warmth. 
• Detail oriented with strong organizational skills.  Able to juggle multiple priorities without missing the details – it's the small things that make the big things possible.
• A proactive mindset—anticipating needs and addressing them before they become challenges. Comfortable thinking on your feet and solving problems in real time.
• Proven operational administration skills including scheduling, reporting, and progress tracking.
• Confidence in negotiation and influencing to achieve mutually beneficial outcomes.
• Collaborative by nature, thriving as part of a close‑knit team.
•  Automotive retail or dealership experience is a plus.

Bond is proudly recognized as a Great Place to Work and Best Managed Company.  We’re 800(ish) people working tirelessly together to make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

At Bond, we are proud to be a diverse organization, and we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create equal opportunity and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities.

Please connect with our People & Values team should you require any accommodation.