Manager, Network Operations

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed is looking for a Manager, Network Operations to join our team! As the Manager of Network Operations, you will lead a team responsible for the activation, augmentation, maintenance, and optimization of Brightspeed’s broadband and Ethernet networks. You will ensure operational excellence by managing network element lifecycle activities, including circuit turn-ups, network grooming, capacity upgrades and software upgrades. This role includes accountability for operational reporting and metrics, weekly team meetings, monthly one-on-one sessions, and performance management activities such as feedback, appraisals, and salary administration. You will collaborate with cross-functional teams to support new technology deployments, network modernization, and strategic initiatives while promoting team collaboration and technical leadership.

As a Manager, Network Operations your responsibilities will include: 

• Overseeing broadband and Ethernet network operations to ensure timely and accurate service delivery
• Managing activation and augmentation activities, including DSLAM/OLT and Ethernet routers/switches
• Ensuring accurate and efficient execution of network grooming, capacity upgrades, and decommissioning processes
• Providing and reviewing monthly reports to management on team performance
• Developing KPIs, scorecards, and analytics reporting to track and report individual and team performance
• Conducting weekly team meetings and monthly one-on-one syncs to align priorities, provide feedback, and support career development
• Performing management of team including regular feedback, annual appraisals, and salary administration
• Balancing multiple priorities and initiate innovative solutions to streamline processes
• Providing technical leadership and support team members with day-to-day problem resolution
• Understanding and explaining complex technical information to both technical and non-technical stakeholders
• Driving process improvements and lead special projects to enhance network performance, scalability, and efficiency
• Partnering with engineering, planning, and other teams to ensure successful implementation of new technologies and strategic initiatives
• Occasional travel required to meet with employees and leadership.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Hold a bachelor’s degree in Telecommunications, Networking, or related field (or equivalent experience)
• 8+ years of experience in network operations, including at least 4 years in a leadership role
• Possess strong technical knowledge of broadband and Ethernet protocols
• Demonstrate proven ability to manage complex projects and deliver results in a fast-paced environment
• Exhibit excellent leadership, communication, and problem-solving skills
• Experienced with operational reporting tools and data analysis
• Strong organizational skills with attention to detail and the ability to manage multiple priorities

Bonus Points For:

• Experience with Power BI, Tableau, or similar reporting tools
• Familiarity with vendor platforms such as Nokia, Cisco, Juniper, Calix, Adtran, or similar
• Project management experience in telecommunications

#Li-Gf1

Additional Information

Why Join Us?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice