Complex Hotel General Manager - AC Hotel Boston North & Dual Brand TownePlace Suites/Fairfield Boston Medford

AC Hotel Boston North & Dual Brand TownePlace Suites/Fairfield Boston Medford, Colwen Hotels properties, are seeking a dynamic hands-on, passionate, results-driven Complex Hotel General Manager to manage the operations for these hotels. The Complex Hotel General Manager is responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility, a strong working knowledge of financial statements and internal controls.

This is a roll-up your sleeves hotel general manager role that when necessary, will require the individual to work in all departments to support and lead the team. This is not a manage from the office type of opportunity.

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40+ hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

Key Responsibilities:

• Oversee daily hotel operations, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Sales
• Develop and execute short- and long-term business plans and budgets
• Collaborate on sales, marketing, and revenue optimization strategies
• Build and maintain strong relationships with local market partners and the surrounding community
• Hire, train, and develop team members while fostering a respectful, professional, and engaging work culture
• Drive associate engagement and recognition initiatives
• Monitor hotel cleanliness, product quality, and service standards through daily walkthroughs
• Ensure compliance with brand and Colwen Hotels standards as well as internal financial controls

What We’Re Looking For:

• 5+ years of experience as a Hotel General Manager
• Marriott Brand experience highly desired
• Excellent communication and leadership skills
• Solid knowledge of food & beverage operations
• Detail-oriented, organized, and results-driven
• Creative problem-solver who can multitask under pressure

Why Colwen Hotels?

Colwen Hotels is a hospitality group built on hard work, integrity, and innovation. With 40+ properties across 9 states and more in development, we offer real opportunities for growth and advancement in your hospitality career.

Our Benefits Include:

• Medical, Dental & Vision Insurance with HRA
• Flexible Spending Accounts
• Paid Time Off Programs
• Supplemental Insurance Options
• 401K with Employer Match (Traditional & Roth)
• Employee Assistance Program
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts (Travel, Entertainment, Retail)
• Training & Development Programs
• Career Advancement Opportunities

If you're ready to be part of a forward-thinking hospitality company that values leadership, innovation, and exceptional service, we’d love to connect.

Colwen Hotels is proud to be an Equal Opportunity Employer. M/F/D/V.