SENIOR DIRECTOR, HARDWARE AND VIRTUALIZATION ADMINISTRATION

Job Description

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Computer Systems Manager NM-II, to function as Senior Director, Hardware and Virtualization Administration, who will:

- Develop, recommend, and manage cloud, virtual, and hardware infrastructure to apply specific VMWare/MS engineering methodology or technology on ITS projects and advocate for exceptions to established best practices in order to account for the ITS complexities and achieve ITS project objectives.

- Ensure VMWare/MS, Windows, vendor hardware and software components are operating accurately and efficiently within the ITS I&O Operations. Troubleshoot all issues with various ITS teams and external vendors to maintain business continuity.

- Lead ITS teams in the execution of engineering operational cloud and virtualization workflows and the use of capacity planning tools that focus on speed to market, return on investment and delivery of business value. Work as the lead engineer for the modernization of the agency’s cloud and VMWare virtual and hardware infrastructure.

- Work with the administration, various teams, business users along with VMWare and Microsoft to architect, engineer, and deploy modern technology. Work daily with developers and business relationship managers (BRMs) to assist and support their customized solutions. Keep current with new emerging technological trends that are producing measurable and consistent benefits for the businesses, including cloud platform service opportunities, on prem/private cloud, hyper-converged infrastructure, composable infrastructure, virtual backup, VDI and analyze such technologies to bring into scope of existing infrastructure.

- Use specialized cloud and virtualization business knowledge to define the engineering requirements based on an understanding of the customer’s business needs and objectives. Act as the lead engineer and deploy the latest tools including Vcloud, Vrealize Operation Manager, Vrealize Automation, Vcenter, Esxi, NSX, and Horizon View which meet the business needs.


Hours/Shift:

Monday to Friday; 9:00AM - 5:00PM

COMPUTER SYSTEMS MANAGER - 1005D

Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.