Agency Services Manager

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

What You Will Be Doing:

• Provide support and guidance to the team on onboarding, system access, compliance, and commissions processes.  
• Manage the agency services team, ensuring timely and accurate processing of onboarding, compliance, and agency requests.  
• Assign and balance high volume of work across the team and support cross-training.  
• Monitor service standards and implement process improvements to increase efficiency and accuracy.  
• Oversee escalated service issues, resolving problems effectively and professionally.  
• Assist with projects by developing and implementing workflows for the team to follow.  
• Ensure all Agency Services operations adhere to state insurance regulations, company policies, and industry best practices.  
• Conduct regular audits of agency files, transactions/cases, and communications to maintain compliance and minimize risk.  
• Collaborate with Accounting, Sales, Underwriting, and Customer service teams as needed.  
• Set clear goals and service expectations for the team.  
• Track performance metrics and provide coaching, training, and feedback. 
• Develop and implement performance improvement plans as needed.  
• Partner with sales and other departments to align agency service operations with business objectives. 
• Identify opportunities to enhance agent satisfaction with onboarding and compliance.  
• Support new product launches, system implementations, and process changes affecting agency services. 
• Perform other duties, as assigned.

What You Already Have:

Education, Experience, And Licensing:

• Bachelor’s degree in business administration, insurance, or a related field preferred; equivalent experience required.  
• Minimum 5–7 years of experience in agency operations, insurance services, or related P&C insurance roles. 
• Minimum 2–3 years of supervisory or team leadership experience required.

Qualifications/Skills And Competencies:

• Strong understanding of insurance licensing, E&O requirements, and state compliance regulations. 
• Ability to oversee high-volume operations while ensuring accuracy and compliance. 
• Strong knowledge of agency onboarding, licensing, compliance, and commission processes. 
• Experience identifying and implementing process improvements to enhance service delivery. 
• Demonstrated ability to coach, develop, and motivate team members. 
• Exceptional time management skills with ability to prioritize tasks and allocate resources efficiently. 
• Strong organizational skills with the ability to prioritize tasks and balance multiple projects. 
• Excellent interpersonal, written, and verbal communication skills with a focus on professional service to agents and stakeholders. 
• Ability to collaborate effectively across departments (sales, underwriting, accounting, customer service). 
• Proficiency in MS Office/365 applications; experience with insurance management systems preferred. 
• Strong problem-solving and decision-making skills with diligence. 
• Desire to live Slide’s Core Values. 

What Slide Offers To You:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!  Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional.  A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!

• 2023, 2024 & 2025 BEST PLACE TO WORK - Tampa Bay Business Journal
• 2024 & 2025 TOP WORKPLACE - Tampa Bay Times (Local) &
• 2024 TOP WORKPLACE - USA Today (National)