Microsoft Copilot Specialist (12 months Fixed term)

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking a Microsoft Copilot Specialist to enable, support, and scale the adoption of Copilot across IFS. This role will serve as a Copilot Studio and Agent Builder expert, driving the creation of intelligent agents, automations, and workflows that maximize productivity for our global workforce.

With over 7,000 employees adopting Copilot, the successful candidate will:

• Support and train users,
• Build and manage custom Copilot agents,
• Leverage Microsoft low-code/no-code platforms,
• Integrate data and services via connectors, and
• Act as a subject matter expert on prompting and AI usage within Microsoft 365.

This role sits within the IT AI Department and is critical for turning Copilot into a strategic enabler of innovation, automation, and business adoption.

Key Responsibilities

Copilot Studio & Agent Builder

• Design, build, and maintain Copilot agents using Copilot Studio and MS Agent Builder.
• Optimize agents with advanced prompting techniques for accuracy, context, and productivity.
• Develop integrations with Microsoft connectors and external systems.

Platform Ownership & Governance

• Act as the internal authority for Copilot, ensuring compliance, governance, and best practices.
• Administer, monitor, and optimize platform performance.
• Maintain documentation and standards for Copilot usage.

Support & Operations

• Provide L2/L3 support for Copilot-related issues.
• Troubleshoot technical challenges in collaboration with Microsoft and IT teams.
• Monitor adoption, performance, and usage; produce actionable insights and reports.

Innovation & Development

• Build low-code/no-code solutions with Power Platform (Power Automate, Power Apps, Dataverse).
• Run business sprints/workshops to identify and prioritize Copilot use cases.
• Partner with business leaders and AI champions to scale adoption.

Change Management & Training

• Deliver training and enablement sessions to empower users in Copilot adoption.
• Act as an evangelist for Copilot and AI productivity tools, sharing best practices.

Support communication campaigns to drive engagement and adoption.

Qualifications

Skills & Competencies

• Technical Expertise: Strong knowledge of Microsoft 365, Copilot Studio, Power Platform (Power Automate, Power Apps, Dataverse), and Microsoft connectors.
• Prompt Engineering: Expertise in designing effective prompts for Copilot agents.
• Problem Solving: Ability to diagnose issues and design scalable solutions.
• Integration Skills: Familiarity with APIs, connectors, and enterprise data sources (Azure, Dataverse).
• Analytical Skills: Ability to interpret usage data and present insights clearly.
• Business Acumen: Experience translating business needs into Copilot use cases.
• Leadership & Ownership: Ability to act as platform owner and Copilot adoption leader.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or equivalent experience.
• Proven experience with Copilot Studio, Power Platform, and Microsoft 365.
• Hands-on development with low-code/no-code tools and automation flows.
• Experience with prompting techniques and AI-driven tools (Copilot, ChatGPT, or similar).
• Prior exposure to enterprise-scale support (L2/L3).
• Microsoft certifications (Power Platform, M365, AI-related) highly desirable.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

In Industrial and Financial Systems Central and Eastern Europe Sp. z o.o., based in Warsaw, the Whistleblowing Procedure is in effect, outlining the methods for reporting legal violations, rules for accepting internal reports and taking follow-up actions, as well as the principles for protecting whistleblowers. Reports can be submitted through the application at https://report.whistleb.com/pl/ifs, available on the website https://www.ifs.com/.