Product Owner AI Services

Company Description

As the Product Owner AI Services for Customer Service Transformation (m/f/d), you will be a key player in driving SIXT innovative, customer-focused solutions in a global omnichannel service ecosystem. You will lead the development of advanced virtual agents, aiming to automate and enhance the customer experience across voice, chatbots, and other channels. Your responsibilities include managing the full product lifecycle—from gathering requirements to market launch and performance tracking—while driving the Conversational AI roadmap. Sounds interesting? Then, apply now!

Job Description

• You will develop innovative, customer-oriented and competitive solutions around the topic of “virtual agent” in the context of Customer Service globally
• You ensure best-in-class agentic customer experience assistance in support of deflection and automation targets
• You drive the Conversational AI roadmap as part of the Customer Service Transformation
• You actively foster innovation by analyzing market trends and evaluating the current tooling landscape, seeking innovation potential in alignment with the overall product strategy
• You oversee the entire product lifecycle from requirements gathering, through conceptualization, development, piloting and supporting the market launch, driving KPI and experimentation framework
• You collaborate closely with stakeholders across all hierarchical levels, from the service agent all the way to C-level

Qualifications

• Experience You have 5+ years of proven experience in digital Product Management (discovery and delivery) in an agile environment (Scrum/Kanban) and scaling product teams
• Tools You have previous experience with chat and voice bots. Ideally experience with a conversational AI platform such as Genesys
• Self-Starter You have excellent logical, analytical and strategic skills, are structured and self-driven
• Passion You overcome challenges with passion and creativity. You are ready to roll up your sleeves and do whatever it takes to help your team build a great product and a successful business
• Result-orientation You set clear goals and metrics, analyze your KPIs on a daily basis and shape strategies to continuously improve your products performance
• Communication You have experience in multicultural stakeholder management, working across time zones, and you are skilled at consensus-building and decision-making with excellent communication skills

Additional Information

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

About Us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!