Workshop Administration Assistant

Company Description

Radius is an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technological innovation, and we invite you along on this journey.

Job Description

We are seeking a highly organized and efficient Workshop Administrator to support the smooth operation of our workshop. This role involves managing service documentation, coordinating job schedules, handling breakdown calls, and acting as a communication link between, suppliers, customers and our rental locations.

The ideal candidate will be a strong communicator with excellent administrative skills and the ability to work well in a fast-paced, technical environment.

Administrative Support:

• Maintain accurate records of all workshop jobs, service history and vehicle compliance.
• Prepare and process job cards, work orders, and service reports.
• Handle workshop correspondence, including phone calls, emails, and internal communication

Breakdown Call Handling:

• Act as the first point of contact for incoming breakdown calls.
• Record all relevant details accurately, including location, issue, and asset information.
• Prioritize and allocate breakdown jobs to technicians or mobile units as required.
• Provide updates to customers regarding technician ETA and job progress.

Workshop Coordination:

• Schedule and monitor the progress of workshop jobs to ensure timely completion.
• Assist with job prioritization and communicate timelines with technicians and supervisors.
• Support resource planning, including parts availability and technician workload.

Customer & Team Communication:

• Liaise with clients for service updates, job approvals, and queries.
• Maintain clear communication with branches and other departments.
• Ensure professional and timely responses to all internal and external stakeholders.

Compliance & Reporting:

• Ensure all documentation complies with company policies and health & safety standards.
• Assist with generating performance reports and maintenance logs.
• Support audits and compliance-related documentation as required.

Qualifications

• Previous experience in an administrative role within a workshop, service, or technical environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Confident handling high-pressure situations such as urgent breakdowns.
• Proficient in Microsoft Office Suite and workshop/job management software.
• High attention to detail with strong record-keeping skills.

Additional Information

Benefits:

• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme  

A little bit about us...

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

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Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note To Recruitment Agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.