Principal Product Manager, Customer Retention

Our Mission

Prose is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results. 

At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance. 

Prose & Singular In Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles
• 10M+ consultations completed
• 2M customers and 350K active subscribers
• 21M custom products made, with 1M+ unique formulas
• 350+ team members across disciplines
• $600M+ in lifetime sales, with $165M+ revenue in 2024
• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

Position Summary

Prose, the trailblazer in personalized beauty, is seeking a visionary Principal Product Manager to shape the future of our digital experiences. This is not just a product role – it’s a chance to redefine how millions of our customers build a relationship with custom products made just for them. As a driving force on our Digital Product team, you will own bold, high-impact initiatives that transform first-time customers into passionate lifelong subscribers. Partnering with minds across Growth, LCM, Data Science, Algo, CX, and Tech, you’ll chart the course for innovative retention strategies, push the boundaries of personalization, and cement Prose as the ultimate custom beauty destination.

Key Responsibilities

• Strategic Leadership:

  Customer-Centric Innovation:

  Cross-Functional Collaboration:

  Experimentation & Analytics:

  Product Execution:

  Thought Leadership:

• Identify and champion strategic initiatives that reduce churn, strengthen customer loyalty, and expand recurring revenue, presenting data-driven recommendations to the Executive team
• Develop digital products, infrastructure, and loyalty platforms that scale the company’s growth, enabling faster innovation, better personalization, and stronger engagement.
• Lead initiatives to enhance the customer experience with a focus on subscription excellence, membership offerings, upsell and cross-sell opportunities, and churn deflection.
• Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions.
• Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies.
• Act as the primary product liaison between cross-functional stakeholders, fostering a unified and efficient approach to achieving retention goals.
• Drive a culture of experimentation by leading the vision for A/B testing and iterative improvement in the retention space.
• Define, monitor, and report on key performance indicators (KPIs) and metrics that measure the success of retention initiatives and inform future strategies.
• Own the end-to-end product lifecycle for retention-related initiatives, from ideation to delivery.
• Collaborate with technical teams to scope, prioritize, and execute development projects with a focus on delivering measurable business outcomes.
• Ensure that solutions are scalable, high-quality, and aligned with customer and business needs.
• Serve as the internal expert on Subscriber metrics, continuously identifying opportunities to refine and innovate our approach.
• Drive the development of business cases for complex initiatives, leveraging partner team data and analysis to deliver compelling recommendations to the Executive team.
• Advocate for the voice of the customer, ensuring their needs are central to retention strategies and product decisions.

Key Qualifications

• Experience: 7+ years of Product Management experience with a proven track record of success in retention strategy, subscription business, or related domains.
• Strategic Thinking: Ability to develop and articulate high-level roadmaps and visions while maintaining focus on incremental, actionable progress.
• Analytical Expertise: Strong analytical skills with experience leveraging diverse data sources to guide product decisions. Comfortable designing and interpreting A/B tests and other forms of experimentation.
• Execution Excellence: Adept at balancing long-term strategic goals with short-term deliverables, managing ambiguity, and driving measurable outcomes.
• Collaboration & Communication: Exceptional written and verbal communication skills, coupled with strong stakeholder management and influence capabilities.
• Self-Starter: Thrives in fast-paced environments and is proactive in identifying and seizing opportunities to add value.
• Agility: Skilled at navigating ambiguity and driving transformation in complex organizations.
• Technical Fluency: Familiarity with agile development methodologies, e-commerce platforms, and subscription management systems.
• Industry Knowledge: Bonus points for experience in the beauty or personalized product industries.

Perks & Benefits

Prose fosters inclusivity, learning, and diversity within our teams and workplace. Just as we celebrate unique beauty, every team member is encouraged to show up as their full self. In addition to creating an environment where all individuals feel welcome, we offer benefits that include:

• A competitive and flexible PTO policy
• Competitive compensation package 
• Company sponsored health care plan (medical, dental and vision plans)
• 401k + matching
• $125 monthly wellness allowance
• FSA and commuter benefits
• Snacks and vending machine available on site

In the New York Area, the anticipated base salary range for this role is $185,000 to $215,000 annually (+10% discretionary bonus and equity). Actual compensation will be commensurate with experience, qualifications, knowledge, and skills.  This role will be a hybrid position based out of our Williamsburg office and the expectation is that this person will be in the office 3 days per week. 

Prose Values

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community. 
• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries, staying inventive and agile deepens our clear vision and consistent communication. 
• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead. 
• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth, making space for new ideas to emerge. 

Humanity Always

• We assume good intentions in every interaction, keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious benevolence, authenticity and fellowship.
• We operate with the intention of preserving resources, creating an environment we can all live in – for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.