Engineering Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin TX, Washington DC, Denver CO

About The Role

As the Engineering Manager: Product Analytics, you will lead the engineering efforts behind Cloudflare's product analytics initiatives, playing a central role in helping Cloudflare grow 5x over the next 5 years. Alongside your Product Management counterparts, your mission is to enhance understanding of customer and prospect engagement with our products and the company as a whole. You'll tackle challenges such as:

• Instrumenting the Cloudflare Product: Can we provide product teams with a powerful platform to gather exceptional user data? How do we maintain a tech stack and data architecture that empowers rather than restricts innovation in analytics? How do we manage contention such that it is possible for a growing organization to contribute to this mission together?
• Building a Data Pipeline for Product Analytics and Billing Data: How can we effectively build and manage a robust data pipeline that supports both product analytics and billing data, providing actionable insights for various stakeholders? How do we measure this progress and make decisions when tradeoffs need to be made? How do we enable stakeholders from outside of the product and engineering organizations to contribute to this mission across all of Cloudflare’s web properties?
• Managing Data Quality and Governance: Can we effectively manage cost drivers like data storage and processing while ensuring we're maintaining high data quality and adherence to governance policies?
• Serving Diverse Internal Customer Needs: For internal customers who primarily interact through data dashboards or custom reports, how can we meet their needs without compromising innovation velocity?

In this role, you'll lead a team of engineers, collaborating closely with product management, design, and go-to-market teams. You'll also work with product teams across the company to address these challenges. Additionally, you'll be responsible for fostering a high-performance culture within your team and promoting engineering excellence throughout Cloudflare.

What You'Ll Do

• Leadership and Accountability
• Own the successful execution of goals within the product analytics solution area, ensuring alignment with company objectives.
• Lead by example, setting high standards for ethics and integrity.
• Develop leaders within your organization who have their own track records of success.
• Delivery and Execution
• Drive goal-setting initiatives and take individual ownership of key objectives, including cross-functional projects.
• Ensure regular progress updates are shared with peers, executives, and other stakeholders.
• Validate team-level goals for appropriate stretch and impact, making adjustments as needed.
• Monitor delivery across teams, unblocking obstacles to maintain progress.
• Address underperforming teams by implementing necessary changes.
• Strategic Thinking and Vision
• Break down ambiguous problems into concrete goals with clear outcomes.
• Set a common direction and strategy across teams, creating cohesion around the mission.
• Identify opportunities to leverage existing skills, tools, and technologies to accelerate delivery and minimize waste.
• Develop a vision for the future of your area and inspire collaboration among other leaders.
• Technical Excellence
• Use your engineering expertise to identify improvement opportunities, enhancing data quality, pipeline reliability, and development velocity.
• Work with engineers and principal engineers to implement best practices for data instrumentation and pipeline development.
• Ensure quantitative measures exist for teams, using data to identify issues and take corrective action.
• Stay informed about modern data stacks, analytics tools, and web technologies to effectively lead technical discussions.
• Internal Customer Focus
• Deeply understand internal customer problems by analyzing reporting needs, engaging with data consumers, and interacting with stakeholders directly.
• Develop strategies to serve the needs of internal customers who primarily use data for product insights or billing analysis.

Responsibilities

• Leadership Skills
• Proven ability to lead and develop high-performing teams in a dynamic environment.
• Experience reorganizing teams to improve success and adapt to changing goals.
• Execution Excellence
• Strong track record of managing competing priorities and ensuring critical tasks are completed.
• Ability to break down complex problems and drive continuous, iterative progress.
• Influence and Communication
• Exceptional communication skills, capable of persuading and influencing cross-functional teams.
• Ability to articulate a clear vision and inspire others to collaborate.
• Technical Proficiency
• Deep understanding of modern data stacks, product instrumentation, and web technologies.
• Engineering background preferred; ability to engage credibly with technical teams.
• Data-Driven Decision Making
• Fluent in working directly with data to inform decisions and persuade stakeholders.
• Ability to define and track key metrics to measure progress and impact.

Desirable Skills, Knowledge, And Experience:

• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
• 10+ years of experience in software engineering, with at least 5 years in leadership roles focusing on data or analytics.
• Demonstrated excellence in building and maintaining data pipelines for product analytics or billing in an enterprise setting.
• Proven track record of driving organizational excellence and making tough decisions when necessary.

Bonus Points

• Internet Expertise
• Understanding of how the Internet works at layers 2 through 7, or mastery in a similarly complex domain.
• Hands-On Experience
• Experience developing data pipelines, analytics platforms, or contributing to open-source data projects.

Compensation

Compensation may be adjusted depending on work location.

• For New York City, Washington, Washington D.C. and California (excluding Bay Area) based hires: Estimated annual salary of $213,000 - $261,000
• For Colorado based hires: Estimated annual salary of $191,000 - $233,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.