Call Center Representative

Company Description

About Us

At Blue Print Out, we specialize in delivering innovative customer communication and support solutions that empower businesses to connect, resolve, and grow. Based in Sandy Springs, GA, our team is committed to excellence, efficiency, and personalized service. We believe in creating meaningful conversations that make a difference and in building careers that evolve with purpose.

Job Description

Job Description

We are seeking a motivated and dependable Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a high-quality customer experience through clear and professional communication.

Responsibilities

• Answer incoming customer calls in a timely and professional manner
• Provide accurate information regarding products, services, and policies
• Resolve customer concerns efficiently and escalate complex issues when needed
• Document customer interactions in the system accurately
• Follow communication scripts and company guidelines
• Meet performance metrics such as call handling time and customer satisfaction

Qualifications

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree is a plus
• Previous experience in a call center or customer service role preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and multitask
• Proficient with basic computer systems and call center software

Additional Information

Benefits

• Competitive salary ($47K–$53K annually)
• Full-time, stable schedule (Monday to Friday)
• Professional growth opportunities and internal promotion paths
• Training and skill-building programs
• Supportive and team-oriented work culture