Customer Service Agent

Company Description

About Us

At Blue Print Out, we specialize in delivering innovative customer communication and support solutions that empower businesses to connect, resolve, and grow. Based in Sandy Springs, GA, our team is committed to excellence, efficiency, and personalized service. We believe in creating meaningful conversations that make a difference and in building careers that evolve with purpose.

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Service Agent to join our team. In this role, you will be the first point of contact for clients, responsible for managing inquiries, resolving issues, and providing accurate information about our services. This is an excellent opportunity to grow within a supportive environment focused on delivering top-tier customer experiences.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person
• Resolve customer complaints and ensure satisfaction
• Maintain accurate records of interactions, transactions, and feedback
• Coordinate with internal teams to address client needs
• Follow company procedures and policies for handling sensitive information
• Contribute to ongoing service improvements and team goals

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus
• Minimum 1 year of experience in customer service or a related field
• Strong verbal and written communication skills
• Problem-solving mindset and attention to detail
• Proficiency in using computers and CRM systems
• Ability to multitask and remain calm under pressure
• Team-oriented with a proactive attitude
• Competitive salary: $50,000 – $54,000 annually

Additional Information

Benefits

• Opportunities for professional growth and internal advancement
• Skill development through regular training sessions
• Supportive and collaborative work environment
• Full-time, consistent schedule (Monday–Friday, 8-hour shifts)