Customer Service Trainer

Company Description

About Us

At Messa Sync, we believe that every customer interaction is an opportunity to deliver exceptional service and create lasting impressions. Based in Tampa, FL, we’re a forward-thinking retail solutions provider committed to enhancing the in-store experience through efficient service, organized operations, and a customer-first approach. Our team thrives on reliability, attention to detail, and a shared mission of excellence in every transaction.

Job Description

Job Description

We are seeking a skilled and dynamic Customer Service Trainer to lead and execute training programs for our client-facing staff. The ideal candidate will be responsible for developing engaging training materials, coaching customer service representatives, and ensuring all team members meet quality and performance standards. This role is pivotal in maintaining the service excellence that defines Messa Sync.

Responsibilities

• Design, develop, and deliver training sessions for new and existing customer service personnel.
• Evaluate employee performance and provide feedback for improvement.
• Monitor and assess the effectiveness of training programs.
• Collaborate with department managers to identify training needs and ensure alignment with company goals.
• Update training content regularly to reflect best practices, product updates, and policy changes.
• Provide coaching and mentoring to help staff build communication, problem-solving, and service skills.
• Maintain training records and report on progress to senior management.

Qualifications

Qualifications

Qualifications

• Proven experience as a Customer Service Trainer or similar role.
• Strong understanding of customer service practices and training methodologies.
• Excellent verbal and written communication skills.
• Ability to lead workshops, presentations, and one-on-one coaching sessions.
• Detail-oriented, with excellent organizational and evaluation skills.
• Bachelor’s degree in Business, Communication, Human Resources, or a related field (preferred).
• Proficiency in MS Office and virtual training platforms.
• Competitive annual salary ($57,000 – $63,000)
• Professional development and growth opportunities

Additional Information

Benefits

• Supportive and collaborative work environment
• Opportunities to build leadership and communication skills
• Full-time, Monday–Friday schedule (no weekends)