Call Center Agent

Company Description

About Us

At Reboot Staff, we specialize in delivering exceptional retail staffing solutions that empower businesses and inspire employees. With a commitment to integrity, performance, and growth, we help retailers build outstanding teams that drive results. Our mission is to redefine how retail stores operate by connecting visionary leadership with impactful execution. Join us and become part of a culture that values excellence and innovation.

Job Description

Job Description

We are seeking a dedicated and customer-focused Call Center Agent to join our growing team. In this role, you will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing exceptional service that aligns with our company standards. This is an excellent opportunity for professionals who thrive in a fast-paced environment and are committed to client satisfaction.

Responsibilities

• Answer and manage a high volume of incoming and outgoing calls
• Resolve customer issues efficiently and professionally
• Provide accurate information regarding services and inquiries
• Document all call information in the internal system
• Follow call center scripts and guidelines
• Escalate complex issues to the appropriate department
• Maintain a positive and respectful tone in all communications
• Meet or exceed performance targets and quality metrics

Qualifications

Qualifications

• High school diploma or equivalent required
• Previous experience in a call center or customer service role preferred
• Strong communication and active listening skills
• Ability to multitask, prioritize, and manage time effectively
• Proficient in computer systems and typing
• Bilingual skills (English/Spanish) are a plus
• Strong problem-solving abilities and attention to detail
• Professional demeanor and a team-oriented attitude

Additional Information

Benefits

• Competitive salary ($45K–$50K annually)
• Full-time stable position with set weekday schedule
• Opportunities for professional growth and advancement
• Ongoing training and development programs
• Supportive and collaborative work environment
• Skills development in customer service and communication
• Internal promotion opportunities based on performance