Customer Service Representative

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 99,600 employees in 130 countries and operating a network of more than 2,600 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride, and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

The Customer Service Representative is a valuable member of our client services team and plays an essential role in our laboratory operations process.

• Provides exceptional customer service/ client support
• Meets and greets walk-in guests
• Responsible for sample receipt and login using LIMS
• Answers phones and direct clients as needed
• Communicates with department supervisors and management regarding issues with sample workflow
• Resolves customer requests and escalates issues as needed
• Processes media requests
• Possesses thorough knowledge of laboratory services and applicable procedures, so as to thoroughly communicate to customers with confidence
• Assists in planning/ developing improved operational procedures.
• Requisitions or purchases supplies.
• Other duties as assigned.

Qualifications

Education And Experience

Required:

• High school diploma or GED
• 0-2 years of customer service experience

Preferred:

• Customer service experience; environmental industry and/ or industrial hygiene experience is a plus

Knowledge/ Skills/ Abilities

• Outstanding organizational skills with the ability to multitask
• Excellent verbal and written communication skills
• High degree of accuracy and attention to detail
• Strong problem-solving skills
• Team oriented
• Proficient computer skills
• Microsoft Office Suite

Physical Demands and Environmental Conditions of the Job

• Move or traverse             Occasional (5% - 33%)
• Sit          Occasional (5% - 33%)
• Use hands         Frequent (34% - 66%)
• Reach with hands and arms      Frequent (34% - 66%)
• Taste/Smell       Frequent (34% - 66%)
• Lift/carry/push or pull   Never (0%)
• Stand    Never (0%)
• Climb or balance           Never (0%)
• Talk/hear            Never (0%)
• Stoop, kneel, crouch or crawl   Never (0%)
• Environmental and Work Conditions
• Fumes or airborne particles      Occasional (5% - 33%)
• Toxic or caustic chemicals         Occasional (5% - 33%)

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee wellness programs
• Wealth: Competitive pay, 401(k) with company match (immediate vesting upon enrollment), employee referral program
• Happiness:
• Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Work-Life Balance: Paid-time off (vacation, sick, company holidays, floating holidays, volunteer time)

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. 

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time. 
 
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.