Director of Compliance

WHO IS TEAM PUBLIC CHOICES (TPC) - provides household employment and home care solutions through our family of brands across the United States. We believe in the value of self-direction – allowing individuals and families to choose the people working with them in their homes – and aim to facilitate choice and independence, delivered with the highest standards of quality and security.

WHO IS 24 HOUR HOME CARE - part of TPC family of brands, has provided high-quality, personalized in-home care for over 15 years. Committed to putting people first, driving excellence, and innovating with purpose, it redefines what it means to care.  We help our sister brands find great talent! 

WHO IS ELITE COMMUNITY SERVICES (ECS): Elite Community Services supports our mission by recruiting HCBS providers to deliver services in a manner that exceeds the expectations of our clients. Our innovative and quality programs are characterized by flexibility in our support service delivery. Our one on one approach enables us to focus on the specific support needs while strengthening the capabilities of each person using our services.  

The Role:

Position Overview

We're seeking an exceptional compliance leader with experience in Medicaid, HCBS, ID/DD services, and scalable quality programs. If you're a strategic thinker skilled at building frameworks, leading teams, managing vendors and driving regulatory excellence, we want you on our team.

Key Responsibilities

Regulatory Oversight & Quality Assurance

• Lead compliance with Arizona Medicaid (AHCCCS/ALTCS), State licensure, AZ DES, DDD, and CMS for home health and HCBS.
• Monitor and respond to updates in HCBS, DDD regulations, and Medicaid policies.
• Manage client services audits, performance dashboards, corrective action plans, and provider scorecards.

Program Development & Management

• Design and implement a robust compliance and quality program: policies, SOPs, training, dashboards.
• Create a proactive audit schedule (internal and external), including case reviews, chart audits, EVV, and certification tracking.
• Develop reporting systems for compliance metrics across offices/locations.

Vendor & Systems Leadership

• Oversee third-party platforms: EMR/EHR systems, EVV solutions, and certification/training tracking.
• Manage vendor contracts, performance SLAs, integrations, upgrades, and compliance.
• Evaluate and execute alternative strategies (e.g., bringing services in‑house) to optimize cost, quality, and control.

Team Leadership & Collaboration

• Supervise, mentor, and develop a compliance team.
• Partner with Care, HR, Finance, Ops, and IT teams to drive systemic compliance.
• Deliver regular board/leadership reporting on compliance risk, program maturity, and benchmarks.

Client & Stakeholder Support

• Act as liaison during external audits, regulatory visits, and state reviews.
• Lead incident investigations, root‑cause analysis, and remediation.
• Provide compliance training to operations, caregiver managers, and office staff.

WHAT YOU BRING TO THE TABLE:

Required

• Bachelor’s degree
• 7+ years in compliance/regulatory leadership in Medicaid home care, HCBS, and/or ID/DD (DDD) programs.
• Experience with Arizona AHCCS/HCBS Medicaid and state-approved provider oversight.
• Demonstrated ability building compliance or quality management systems from the ground up.
• Strong vendor oversight experience—managing EMR, EVV, certification tracking.
• Excellent leader and communicator with a reputation for influence, integrity, and building high‑performing teams.
• Knowledge of Arizona’s Department for Economic Securities and the Division for Development Disabilities.

Preferred

• Project management background.
• Prior experience in a 24/7 or multi-site home care setting.
• Familiarity with Medicare home health standards, CMS, or accreditation frameworks.
• Compliance certifications (e.g. CHC, CCEP) a plus.

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.  

By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply. 

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).