Repair Support Analyst

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What'S Exciting About The Role

As a Repair Support Analyst at Verifone, you’ll play a critical role in customer relations and ensuring the repair experience for our customers is smooth and streamlined. You will work closely with our third-party repair facilities, order entry team, and managed services and customer/sales support teams to address questions, concerns, and supply feedback and data on both internal and external requests. To round out your knowledge, you’ll not only learn about our products, but our processes in order to be well informed and knowledgeable when relaying critical updates to Verifone’s customers and end users. 

Essential Duties And Responsibilities

• Provide daily support and communication to customers, end users, and internal resources regarding repairs and post-sales support within target SLAs. 
• Create RMAs (Return Material Authorizations) for standard repairs, expedited replacements, and estate deinstallations. 
• Prepare reporting for customer repair tracking, warehouse escalation monitoring, and leadership report outs. 
• Monitor and audit internal reporting to expedite potential delays and operational efficiencies. 

Qualifications

• Minimum of 2 years of experience working in a customer service/helpdesk environment. 
• Excellent verbal and written communication skills with a focus on providing exceptional customer service. 
• Able to work effectively both independently and as a part of a team. 
• Detail-oriented, organized, and efficient in your work approach. 
• Proficiency in Microsoft Excel and/or Salesforce desired, but not required. 
• Speak, read, and write English fluently. 
• Positive, solution-oriented mindset. 

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.