Senior Legal Engineer (Implementation Consultant)

Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.

Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.

We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!

Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers’ goals and advising on contracting processes to help customers realize their vision for Ironclad and build a foundation for long term success. Legal engineers are core to our Customer Success team and work cross-functionally to deliver a best-in-class experience for our customers.

Who We’Re Looking For:

• 3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred).
• Passion for learning new technologies and driving outcomes through technical solutions. Comfortable translating business requirements into scalable product configurations and workflows.
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Able to lead tough conversations with executive sponsors and end users.
• Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams.
• Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans.
• Familiarity with CLM (contract lifecycle management) and legal ops business processes. Exposure to AI‑assisted contracting ( smart import, clause extraction, playbooks, redline assist) is a plus.
• Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases.
• Ironclad’s Values: Drive, Intent, Integrity, and Empathy

What You’Ll Be Doing:

• Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations with clear milestones, risks, and comms plans.
• Apply best practices in CLM and legal operations to design scalable processes, advise on change management, and ensure customers achieve measurable outcomes.
• Leverage your deep product expertise (including AI features and integrations) to design, configure, and optimize contracting processes, while enabling customers to be self-sufficient.
• Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals and guide phased delivery plans that align to executive priorities.
• Serve as the internal “Voice of Customer” by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product.
• Stay up-to-date on product releases, with a focus on AI and workflow automation capabilities, and continuously build expertise to guide customers effectively.
• Proactively identify opportunities to improve our team’s implementation processes by contributing to methodology, templates, and playbooks.
• Respond to high-profile customer escalations in a way that inspires confidence and customer loyalty with structured action plans, ownership, and follow‑through to resolution.Benefits:

• 401k

• Wellness Reimbursement

• Health, dental, and vision insurance
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers
• Base Salary Range: $140,000 - $170,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.