Front of House & Events Supervisor

Company Description

Title: Front of House & Events Supervisor

Location: Winchester Cathedral

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a passionate Front of House & Events Supervisor keen to make a name for yourself within the food service industry, we would love to hear from you!

Job Description

Are you a keen individual with a passion for delivering great experiences and have a great eye for detail? The Front of House & Events Supervisor position is perfect for you!

As our Front of House & Events Supervisor, you will be responsible for the following:

• Plan, organize, and execute conferences, meetings, and events according to client specifications and departmental standards.
• Coordinate event logistics, including venue setup, audiovisual equipment, and catering arrangements.
• Collaborate with clients, event planners, and vendors to ensure smooth event operations and exceed client expectations.
• Oversee event registration and coordinate with relevant departments to address any special requests or issues during events.
• Lead and manage a team of event staff
• Conduct training sessions to ensure staff members are well-versed in event procedures, service standards, and safety protocols.
• Assign duties and responsibilities to team members and provide guidance and support as needed.
• Monitor staff performance, provide constructive feedback, and implement corrective measures when necessary.
• Foster a positive and collaborative work environment, promoting teamwork and continuous improvement.
• Serve as the main point of contact for clients during events, addressing their needs and resolving any issues that may arise.
• Build strong relationships with clients, understanding their event objectives, and offering suggestions to enhance their experience
• Proactively communicate with clients to ensure their requirements are met and provide timely updates throughout the event planning process.
• Maintain a high standard of service excellence, ensuring that all events meet or exceed client expectations.
• Conduct regular inspections of event spaces and equipment to ensure they are clean, organized, and in good working condition.
• Ensure compliance with health and safety regulations, food handling guidelines, and other relevant policies and procedures.
• Continuously identify opportunities for improvement and implement best practices to enhance event operations.
• Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded in both our Cafe and during events
• Maintain cleanliness and hygiene standards in the food preparation and service areas, adhering to health and safety regulations
• Assisting with the daily upkeep and operation of the Cafe to ensure high standards are kept and guest satisfaction is maintained

Success in a similar role is vital to the position

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

Baxterstorey Values:

Always Visionary

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

Creatively Collaborative

We embrace our differences to push creativity and we work together to be better.

Forever Conscious

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.