Commercial Counsel – Deal Desk Focus (New York office)

Your Mission:

At Parloa, your mission as Commercial Counsel is to enable and support our go-to-market organization by leading complex commercial negotiations and ensuring contracts are legally sound, business-oriented, and compliant with US laws (mainly Data Privacy, Health Data, AI regulations). You will act as a trusted legal advisor to the Sales, Partner Management, Customer Success and Finance team – helping us structure, negotiate, and close deals efficiently while managing risk and protecting Parloa’s interests.

In This Role You Will:

• Lead legal negotiations for commercial agreements including MSAs, SaaS agreements, partner/reseller agreements, and compliance documents.
• Provide practical, business-oriented legal guidance to Sales and cross-functional teams on deal structure, risk allocation, and compliance matters.
• Partner with Sales, Legal, and Finance to ensure contract terms align with internal policies, revenue recognition principles, and commercial strategies.
• Draft and revise contract language related to business terms and legal obligations, ensuring clarity and enforceability under applicable laws.
• Maintain and improve contract templates, playbooks, and approval workflows to streamline deal execution.
• Educate go-to-market teams on contracting best practices, legal risk, and approval processes to enable faster deal cycles.
• Manage internal stakeholders during high-priority or escalated negotiations to align on risk appetite and deal strategy.
• Support global compliance initiatives, export controls, and cross-border data transfers.

What You Bring To The Table:

• Juris Doctor (JD), LL.M., or equivalent legal degree
• 5+ years of experience negotiating and drafting complex commercial contracts, ideally in-house at a SaaS or tech company.
• Deep familiarity with B2B software and cloud/SaaS commercial models, including revenue recognition and compliance requirements.
• Native Speaker English; German skills are a strong plus but not required.
• A practical mindset with the ability to balance legal risk with business objectives.
• Excellent negotiation, drafting, and communication skills; comfortable working independently with senior stakeholders.
• Prior experience supporting a Deal Desk, Sales Legal, or Commercial Legal function.
• Proficiency in Salesforce and contract lifecycle management (CLM) tools is a plus.

Nice To Have:

• Candidates with a strong grasp of artificial intelligence (AI) and its related legal landscape will be considered favorably as a plus

What'S In It For You?

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich.
• Invitation to join us in Berlin for an immersive company onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, Unlimited PTO and travel opportunities.
• Regular team events, game nights, and other social activities.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.

Your Recruiting Process At Parloa:

Recruiter video call → Hiring Manager Interview → Technical Interview  → Bar Raiser  

Salary Range$170,000—$220,000 USD

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.