Desktop Support Specialist II/III

Join us at Zone 5 Technologies where innovation and cutting-edge technology drive pioneering advancements in unmanned aircraft systems (UAS). Based in the vibrant city of San Luis Obispo CA, we're seeking talented individuals to join and contribute to our growing team.

We thrive on pushing boundaries and inventing solutions to real-world challenges. Join a community of forward-thinkers who collaborate to create impactful products with a global reach. Our team, consisting of engineers and professionals, is prepared to overcome new frontiers and deliver innovative solutions in the field of unmanned aircraft systems.

We are seeking a motivated and detail-oriented IT Desktop Support Specialist to join our team. The ideal candidate will be either a recent graduate with a strong foundation in IT systems or have 3–5 years of hands-on experience supporting both Linux and Windows environments. This role focuses on providing technical support for Windows desktop and server systems along with some Linux workstations.

Key Responsibilities

• Provide desktop and server support for Windows systems (installation, configuration, troubleshooting, and maintenance).
• Assist users with software and hardware issues in both Linux and Windows environments.
• Perform routine system maintenance and updates across supported platforms.
• Monitor system performance and respond to alerts or issues as needed.
• Support end-user accounts, permissions, and access rights in accordance with best practices.
• Maintain documentation of procedures, configurations, and system changes.
• Collaborate with IT team members on infrastructure improvements and automation projects.
• Participate in system upgrades and deployment of new technologies.
• Provide onsite support.

Qualifications

• Recent graduate with a degree in Computer Science, Information Technology, or a related field, or 3–5 years of experience in IT support roles.
• Basic to intermediate understanding of Windows desktop and server environments is a plus.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP).
• Good problem-solving skills and a proactive attitude.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.

Preferred Skills (Not Required)

• Experience with scripting languages (e.g., Bash, Python).
• Exposure to virtualization platforms (e.g., VMware, VirtualBox, KVM).
• Knowledge of remote desktop and remote management tools.
• Understanding of IT security principles and best practices.

Pay range for this role$75,000—$115,000 USD

What'S In It For You:

Benefits:

• Competitive total compensation package 
• Comprehensive benefit package options include medical, dental, vision, life, and more.
• 401k with company-match 
• 4 weeks of paid time off each year
• 12 annual company holidays

Why Join Zone 5 Technologies?

• Innovative Environment: Work on cutting-edge technology that is shaping the future of defense and aerospace.
• Collaborative Culture: Join a team of passionate professionals dedicated to pushing the boundaries of what’s possible.
• Career Growth: Opportunities for professional development and career advancement.

If you are passionate about unmanned aircraft technology and want to be a part of a dynamic and growing company, we would love to hear from you. Apply today and join the Zone 5 Technologies team! 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Zone 5 Technologies is a federal contractor and participates in E-Verify to confirm employment eligibility. As required by law, we will verify the identity and employment authorization of all new employees using the E-Verify system. Learn more about your rights and responsibilities under E-Verify: https://www.e-verify.gov.