Menu Live Support Bilingual Specialist

About Us:

Here at Tarro, we build products that empower small brick-and-mortar restaurants by liberating them from the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real-world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2024.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’Re Looking For:

As we continue to grow, Tarro is seeking a Menu Live Support Bilingual Specialist to join our team. This role sits at the heart of our menu operations, ensuring that our restaurant partners’ menus are accurate, detailed, and always ready to support seamless order-taking experiences for both customers and voice platform agents.

The Menu Live Support team is responsible for maintaining menu quality, accuracy, and usability across our products. As a Bilingual Specialist, you will ensure that menu content is consistently precise, empathetic to customer needs, and optimized for our technology — all while supporting both English- and Mandarin-speaking stakeholders.

What You’Ll Accomplish:

• Ensure concise and accurate menu content that supports clients, agents, and customers.
• Rapidly learn and master complex tools and workflows to support menu operations.
• Adapt to fast-changing priorities while consistently delivering high-quality results under tight deadlines.
• Collaborate with peers, managers, and cross-functional teams to share insights, problem-solve, and achieve shared goals.
• Identify root causes of menu-related issues and implement the most efficient solutions.
• Maintain meticulous attention to detail and accuracy when handling large datasets.
• Approach tasks with empathy, recognizing the direct impact on voice agents, clients, and end customers.
• Provide bilingual (Mandarin & English) support in communication, documentation, and escalations.

About You:

• You are a fast learner, capable of mastering complex processes and tools in a short amount of time.
• You thrive in fast-paced environments, remaining focused and productive under pressure.
• You’re a collaborative team player who values feedback and contributes to shared success.
• You have strong problem-solving and critical thinking skills.
• You’re detail-oriented, data-driven, and committed to producing high-quality, error-free work.
• You bring empathy to your work, always considering the impact on teammates and clients.
• You have advanced proficiency in Excel/Google Sheets and can confidently handle data-related tasks.
• You are comfortable using CRM/case management tools such as Salesforce, Zendesk, or Intercom.
• You type quickly and accurately (50+ WPM, 95% accuracy).
• You are bilingual in Mandarin and English, with strong literacy in both languages.

Bonus Points:

• Experience in a tech support role or with case management tools.
• Experience in product/program implementation or process setup for stakeholders.
• Prior experience in the restaurant industry or working in a startup environment.
• Leadership or mentoring experience in guiding others toward shared goals.

Tarro is committed to building the best team to empower small businesses to thrive. We believe a diverse workforce is paramount to our success. We welcome talent from all backgrounds — including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

If you don’t meet every requirement, don’t worry. We know great candidates bring diverse experiences, and we encourage you to apply even if you don’t check every box.