Senior Account Manager

About Lark

At Lark Health, we’re leading the way into a new era of cardiometabolic care, leveraging advanced AI techniques–including deterministic and generative models–to provide scalable, affordable, and compassionate care. We help our healthcare partners manage over 30 million lives and prevent conditions like obesity, hypertension, type II diabetes, and behavioral health. Our platform delivers real-time personalized counseling and health monitoring for each patient. By providing compelling and actionable insights, we empower every user to live happier, healthier lives. Come join our team!

The Role

Lark is seeking an experienced Senior Account Manager to manage day-to-day relationships with large Health Plans, Pharmacy Benefit Managers (PBMs), or Employers in the health-tech industry. As the primary point of contact, this role requires a consultative approach to manage client inquiries and ensure timely resolution. The Senior Account Manager is responsible for delivering core services to partners, collaborating across teams to include account executives, operations, and the technical team to ensure seamless execution. Additionally, you will proactively identify opportunities for improvement using quantitative metrics to drive client satisfaction, profitability, and retention. Success in this role requires balancing Lark’s business priorities with those of our clients while managing multiple projects and deadlines.

What You’Ll Do

• Serve as the primary operational consultant between Lark and our customers, conducting regular check-ins and maintaining consistent communication on the following;
• Consult with Lark’s partners, sales team, and employer clients to understand their needs, anticipate challenges, and recommend tailored solutions, leveraging your expertise in Lark’s technology
• Leverage Lark’s technology in combination with the client’s business expertise to enable clear and effective customer communication.
• Document, track, and communication status on open inquiries and initiatives to the customer.
• Identify and mitigate risks impacting our customers or Lark’s strategic objectives and goals
• Ensure that Lark meets our contractual obligations to customers by working collaboratively with internal Lark teams to consult clients on operational and technical inquiries
• Review, analyze, and deliver Partner and client-level reports on time
• Build and maintain strong business relationships with partners and all internal and external key stakeholders
• Goal progress and address outstanding action items
• Analyze data to identify key trends and provide actionable insights

What You’Ll Need

• Excellent communication and interpersonal skills, with an ability to translate technical concepts to healthcare or PBM customers
• Strong organizational and analytical skills
• Experience in the health-tech industry serving Health Plans, employer groups or a PBM
• Ability to manage competing priorities
• Ability to work creatively and analytically in a problem-solving environment
• Experience in B2B and/or B2B2C Account Management / Customer Success
• Proficiency with Google Suite, Jira, Slack, and Tableau

Working At Lark

Lark operates as a remote organization, requiring all employees to reside within the United States.  The specific salary offered to a candidate will depend on various factors, including their location, job level, and verified job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for additional compensation, such as participation in a bonus program and stock awards, where applicable.

Lark is an Equal Opportunity and Affirmative Action Employer. We believe that diverse teams foster innovation and add to our mission-driven culture. We strongly encourage people from underrepresented groups to apply.

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