Business Operations Manager

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Your Role

As a Business Operations Manager, you’ll be part of a small, high-leverage team responsible for tackling Zip’s most important business challenges. You’ll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes.

You Will

• Lead strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes.
• Take ownership of projects end-to-end, from scoping and analysis through execution and implementation.
• Partner cross-functionally with Product, Marketing, Sales, Customer Success, and People teams to deliver operational improvements and inform strategic decision-making.
• Build scalable processes and systems “zero-to-one” and improve existing workflows for efficiency and growth.
• Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership.
• Define success metrics, track performance, and ensure accountability across key initiatives.

Qualifications

• 4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, or related).
• 4-8 years of experience in management consulting, investment banking, private equity, business operations, or at a high-growth startup.
• Proven ability to independently drive complex projects under ambiguity and deliver results.
• Strong analytical skills, including experience building models and working with business data.
• Excellent communication and stakeholder management skills; able to influence across levels and functions.
• Demonstrated ability to create and operationalize new processes, systems, or programs.

Preferred Qualifications

• Based in SF or willing to relocate; in-person role.
• Experience at a high-growth B2B SaaS company.
• Familiarity with SQL or data visualization tools.
• Prior exposure to both Product and GTM organizations.
• MBA from a top institution.

The salary range for this role is $150,000–$210,000 OTE, with equity included. Final compensation is determined based on job-related factors including experience, skills, and location.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

📈 Start-Up Equity

🦷 Full health, vision & dental coverage

🍽️ Catered lunches & dinners for SF employees

🚍 Commuter Benefit

🚠 Team building events & happy hours

🌴 Flexible Pto

💻 Apple equipment plus home office budget

💸 401k Plan

We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!